Team Manager - Streaming Services | Shaw
Team Manager - Streaming Services | Shaw
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Managers in this role get to:
Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets.
Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team.
Influence the Lives of Others: Coach and mentor Consultants providing feedback and performance management.
Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Define Sutherlands Reputation: Drive organizational initiatives within the team from time to time.
Qualifications :
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong analytical skills; be able to interpret data identify trends and make suggestions for improvements
- Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
Additional Information :
Internal Qualifications:
- Must have FY24 PDP score of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
- willing to work onsite in Shaw
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
