GenAI Architect
GenAI Architect
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Job Description
Company Description
It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8100 customers including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8100 customers including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing guidance. As part of the Customer Outcomes team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
What you get to do in this role:
As a GenAI Architect you will drive customer outcomes roadmap and value realization for GenAI technology through hands-on delivery of ServiceNows GenAI capabilities and technical advisory activities.
- Lead complex multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.
- Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.
- Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization.
- Collaborate with cross-functional teams including sales marketing and product development to ensure the successful deployment of ServiceNow Now Assist.
- Stay up-to-date with industry trends and emerging technologies in the field of GenAI and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings
- Contribute to thought leadership and point-of-view documents white papers knowledge base articles and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader organization customers and partners
Qualifications :
To be successful in this role we need someone who has:
- Must be already authorized to work in Japan
- Must be fluent in Japanese and English
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- At least 5 years of experience in a technology advisory role experience working directly with AI machine learning technologies statistical systems or big data platforms. Preferred experience deploying GenAI solutions.
- 8 Years of experience in building solutions on complex cloud-native products applications and platforms
- ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired 3 years of ServiceNow Platform experience preferred
- Proven track record of driving business growth and customer satisfaction with emerging technology solutions
- Excellent communication skill in both Japanese & English and interpersonal skills with the ability to effectively communicate technical concepts to non-technical audiences
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced dynamic environment
- Customer-focused mindset and commitment to delivering high-quality results
- Must be able to travel up to 30% annually
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
