Assistant Front Office Manager

Prime Function:        

• Assist the Front Office Manager to plan and execute all activities for the smooth functioning of the Front Office Department.
• To address problems conflicts and emergencies at the work place.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
• Ensure that credit control procedures are strictly adhered to that no bills exceed the stipulated limit without prior approval of the designated authority.
• Ensure that grooming & uniform standards are maintained by all team members.
• Responsible for day to day operations of Front Office Department.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Front Office Planning:

• Plan occupancy of the day and also anticipate opportunities for sales.

• Plan for & conduct audits for all Front Office areas for maintenance requirements repairs or refurbishing ensuring that these are actioned without delay.

People Management:

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation productivity morale and guest service.
• To liaise with the other departments to ensure smooth functioning of all Front Office operations.
• Ensure that guests are greeted checked in and allocated rooms promptly and courteously.
• Ensure that enquiries messages & bookings are dealt with courteously and efficiently.

Financial Management:

• Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest the course of action to the Front Office Manager.
• Prepare and submit on the required format annual budgetary information and updates as required.
• Assist the Front Office Manager in:
• Budgeting for the Front Office.
• Review and complete credit limit reports.
• Check cash in and out and verify banks and deposits at the end of each shift.
• Ensure that all cash credit policies are adhered to.

Operational Management:

• Ensure that check-in & check-out procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
• To be readily available at all times to deal with problems or complaints.
• Ensure that rooms have been maintained according to Fairmont standards.
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure that all Front Office areas are maintained as per the standards.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• To train all team members on the Standard Operating Procedures.
• Monitor the trends within the industry and initiate best practices after the approval of the Management.
• Act as Duty Manager as & when required.

Managerial Qualities:

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality followed by honesty integrity ethical behaviour tactfulness openness and cultural awareness;
• Ability to accept responsibility;
• Self confidence motivation drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically inductively and creatively;
• And the propensity to recognize and acknowledge other peoples ideas.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time