Technical Support Representative L1
Technical Support Representative L1
Posted on :
18-06-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer you will be responsible for providing exceptional technical support to our customers resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise deliver outstanding customer experiences and collaborate effectively to drive resolutions.
Your main tasks:
- Communicate complex information in a simplified and clear manner.
- Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
- Understand and empathize with customers when interacting with a wide range of different personality types.
- Collaborate with product program marketing and engineering teams.
- Act as costumer voice and define and implement innovative solutions.
- Provide outstanding customer support using tools such as Zendesk Jira Confluence Salesforce.
Qualifications :
- Advanced English level. Both verbal and written (B2 or higher)
- Full time availability
- Availability to work Onsite (Bogot Torre Krystal) in a fast-paced environment.
- Bachelors degree or studies in Technology or equivalent experience in technical support is a MUST
- Basic Understanding of supporting and using Windows and Linux operating systems
- Understanding and basic troubleshooting for IoT various hardware devices including custom hardware standard PCs
- Basic Knowledge on technical support using tools such as Zendesk Jira Confluence Salesforce ServiceNow.
- Excellent communication skills: verbal written listening
- Understand and empathize with customers when interacting with a wide range of different personality types.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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