Mondrian Guest Services (PABX)
Mondrian Guest Services (PABX)
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Salary Not Disclosed
1 Vacancy
Job Description
The Mondrian Guest Services plays a key role in delivering an outstanding guest experience by efficiently managing the hotels telephone system handling guest inquiries and addressing requests with professionalism and care. This position goes beyond answering calls its about creating a memorable personalised experience for each guest. Our Mondrian Guest Services team are empowered to take initiative anticipate needs and ensure that every interaction contributes to an exceptional stay.
ABOUT THE ROLE
Answer and route all incoming and outgoing calls in a prompt professional and courteous manner ensuring that the hotels communication standards are upheld.
Respond to guest questions and requests regarding hotel services facilities and local attractions or direct them to the appropriate department for further assistance.
Assist guests with making dining reservations confirm bookings and provide information on the hotels dining options.
Direct guest room service orders to the appropriate department and follow up to ensure timely delivery.
Accurately log and schedule guest wake-up calls ensuring that guests are called at their requested times.
Monitor and handle emergency calls following the hotels safety procedures and notifying Duty Manager as required.
Act as a liaison between departments to relay guest requests (e.g. housekeeping maintenance or food & beverage) and ensure prompt service.
Qualifications :
Utilize Opera Cloud Property Management System (PMS) Seven Rooms to look up guest information log requests and update guest profiles.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
