Manager, Partnership - Seller Lifecycle & Special Projects
Manager, Partnership - Seller Lifecycle & Special Projects
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$ 91000 - 169000
1 Vacancy
Job Description
Position Summary...
What youll do...
Manager Partnership will manage a team and oversee the seller experience focusing on monitoring and supporting at-risk sellers and managing special projects. This role will be pivotal in preventing seller attrition managing large-scale suspensions and terminations and collaborating with key stakeholders to appeal decisions and protect the overall seller experience.
What youll do
Seller Monitoring and Risk Management
Monitor the health and activity of sellers throughout their journey identifying those at risk of suspension termination or churn.
Utilize data insights performance metrics and seller behavior trends to proactively identify potential risks to seller satisfaction and retention.
Take proactive measures to mitigate risk and prevent attrition by implementing corrective actions and support interventions.
Suspension & Termination Oversight
Work closely with internal teams to monitor and manage the suspension and termination process for sellers ensuring transparency fairness and clear communication.
Analyze large-scale suspension or termination cases providing strategic solutions and support to prevent or minimize the impact on sellers.
Serve as a key point of contact to manage seller escalations related to suspensions and terminations.
Appeals Management
Collaborate with key stakeholders to develop and manage an appeals process for sellers facing suspension or termination ensuring timely and effective resolutions.
Coordinate with Legal Compliance and Seller Support teams to review appeal cases and communicate outcomes to sellers in a way that maintains trust and loyalty.
Evaluate trends in appeals and provide recommendations for improving policies or seller communication strategies.
Stakeholder Collaboration & Communication
Work cross-functionally with various departments including Seller Support Policy Operations and Legal to protect the seller experience and ensure consistent processes across teams.
Engage with key stakeholders to identify pain points in the seller life cycle journey and advocate for improvements or enhancements to policies and tools.
Regularly update leadership on the status of at-risk sellers large suspensions/terminations and appeal outcomes.
Seller Experience Protection & Enhancement
Protect the integrity of the seller experience by proactively identifying opportunities to enhance the journey from onboarding to post-transaction support.
Act as the voice of the seller within the organization ensuring that their feedback is heard and addressed in strategy development.
Promote best practices for seller satisfaction and retention focusing on building long-term relationships and fostering trust with sellers.
Minimum Qualifications:
Bachelors degree in Business or related field
1-3 years experience in Retail Buying Site Merchandising Digital Marketing Merchandise Planning eCommerce Operations & Analytics or related field
Experience in a people leadership role managing and coaching direct reports
Problem-solving and critical thinking
Proven ability to use data analysis for informed decision-making
Conflict resolution and negotiation skills
Influence outcomes and drive consensus across multiple levels
Strong organizational and time-management abilities
Empathy and seller-focused mindset
Ability to thrive in a fast-paced constantly evolving environment
Youll make an impact by
Developing project management plans Creating a comprehensive set of documents to guide the execution and control of the project serving as a blueprint for how the project will be managed and delivered.
Driving cross-functional alignment Bringing stakeholders together to ensure everyone is aligned on project objectives deliverables issues risks dependencies change management strategy and methodology being used.
Resolving issues - Identifying addressing and tracking problems that arise while identifying the impact and resolving those issues.
Data driven decisions - Interpreting data crafting compelling narratives from it and identifying strategic directions based on data-driven insights.
Leading meetings - Setting the context based on past events guiding the flow of conversation and effectively steering the direction of meetings.
If you are passionate about improving the seller journey and have a strong track record in risk management suspension oversight and working with key stakeholders to protect the seller experience we encourage you to apply for this exciting opportunity.
About Walmart eCommerce
We are Walmart eCommerce - the team shaping the future of online shopping by redefining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched and our efforts have an epic impact on the world around us both inside and outside of work. With colleagues across the nation we strive to create a sense of belonging and embrace belonging in all forms with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at .
At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Preferred Qualifications...
Primary Location...
1901 Se 10Th Street Bentonville AR 72716-0001 United States of America
Required Experience:
Manager
Employment Type
Full-Time
