Technology Support II - Payments
Technology Support II - Payments
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Job Description
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience with relational databases such as Oracle and using SQL
- Experience working with Unix/Linux environments
Preferred qualifications capabilities and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud specifically AWS
- Experience with application monitoring tools such as Geneos Grafana Dynatrace Datadog & Splunk
Employment Type
Full-Time
