Auto Branch Manager - Palm Center
Auto Branch Manager - Palm Center
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Job Description
Position Description
Position Description:The Auto Branch Manager is responsible for overseeing the overall operations of the branch ensuring efficiency accuracy and compliance in vehicle registration and titling services. This position manages personnel resolves complex customer issues and maintains financial integrity through daily cash reconciliation. The Auto Branch Manager collaborates with the Auto Supervisor to enforce policies develop staff and implement operational improvements. This role requires strong leadership problem-solving skills and extensive knowledge of state regulations and financial management.
Job Duties and Responsibilities:
Branch Operations Management:- Prepare the branch for daily operations including opening procedures.
- Complete end-of-day responsibilities such as balancing clerks drawers completing LBS scanning auto/property checks and commercial packages and processing auto and property deposits.
- Oversee branch workflow ensuring adherence to procedures and operational efficiency.
- Implement and monitor branch policies to ensure compliance with state regulations and internal guidelines.
- Conduct audits and evaluations to identify inefficiencies and recommend improvements.
- Ensure the facility is maintained in a professional and operational condition.
- Manage workflow by delegating tasks including staff rotations.
Financial Oversight and Cash Reconciliation:
- Verify LBS Briar Reports Closeout Reports and voided transactions.
- Work with the Auto Supervisor to count and reconcile daily cash transactions ensuring all funds are securely stored.
- Monitor cash-handling procedures and enforce proper financial controls.
- Investigate and resolve discrepancies in cash reconciliation.
- Ensure compliance with financial policies and reporting requirements.
Staff Supervision and Development:
- Oversee the performance of Auto Supervisors Lead Auto Clerks and Auto Clerks.
- Conduct performance evaluations and develop training programs to enhance staff capabilities.
- Manage staffing issues including hiring terminations and disciplinary actions.
- Review and approve timesheets for both permanent and temporary employees.
- Foster a positive and professional work environment that encourages team development and growth.
Customer Service and Issue Resolution:
- Maintain high standards of customer service and satisfaction.
- Address and resolve complex customer complaints and escalations.
- Develop and implement strategies to improve customer experience.
- Serve as the final authority on escalated customer issues before involving upper management.
Compliance Inventory and Fraud Prevention:
- Ensure all transactions adhere to state laws and regulations.
- Monitor fraud prevention measures and conduct periodic audits.
- Train staff on compliance and fraud detection procedures.
- Conduct weekly inventory audits and ensure all inventory is accounted for.
- Escalate potential fraud and compliance issues to management and the Special Investigation Unit (SIU).
Harris County is an Equal Opportunity EmployerRequirements
Education & Experience:
High school diploma or GED equivalent from an accredited U.S. institution.
Must have current Auto Division experience within the Tax Office.
A minimum of two (2) years of paid leadership experience in customer service or a related field with at least one (1) of those years in the Auto Division as an Auto Lead or Auto Supervisor.
Proven track record in operational management team leadership and customer service excellence.
Extensive experience with the state RTS system and financial reconciliation.
Strong background in handling escalations enforcing compliance and fraud prevention.
Knowledge of Property Tax NMVTIS and TOBIE systems.
Familiarity with Title Manual and Registration Manual guidelines policies and procedures.
Knowledge Skills & Abilities:
- Extensive knowledge of state RTS system operations and vehicle registration laws policies and procedures.
- Advanced understanding of fraud prevention and compliance requirements.
- Strong financial management cash handling and reconciliation expertise.
- Effective leadership skills team management and conflict resolution techniques.
- High-level customer service strategies and de-escalation methods.
- Strategic planning and operational improvement methodologies.
- Leadership & Strategic Planning: Ability to lead teams make long-term operational decisions and maintain professionalism.
- Financial Acumen: Proficiency in cash handling financial reporting and reconciliation.
- Advanced Communication: Strong ability to engage with customers staff and upper management.
- Problem-Solving & Decision-Making: Capability to address complex issues and implement effective solutions.
- Regulatory Compliance: Strong understanding of state regulations and compliance standards.
- Training & Development: Ability to mentor and professionally develop staff.
- Flexibility: Willingness to assist and step into staff roles when needed.
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Education and Experience: College degree At least one (1) year of paid leadership experience in customer service or a related field.
General Information
Working Conditions Mental & Physical Demands:
- Work is primarily performed in an office setting with adequate lighting ventilation and normal temperature and noise levels.
- Some physical effort may be required including prolonged standing walking bending reaching stretching climbing and lifting up to 50 lbs. (e.g. filing delivering sorting).
- May require travel for training seminars and/or conferences.
- Work assignments are diverse; previous precedents may be used to resolve routine issues while new approaches may be needed for unique challenges.
- A high volume of work and deadlines may create occasional pressure and stress.
- Regular application of basic skills including calculator operation keyboard usage and eye/hand coordination.
Work Hours:
- 7:30 am -- 4:30 pm; subject to overtime and weekends
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Manager
Employment Type
Full-Time
