Client Operations Coordinator
Client Operations Coordinator
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Description
Client Operations Coordinator
Company Overview: iCrash Collision A Kniesels Company
iCrash Collision A Kniesels Company is a premier collision repair center proudly serving Northern California. As part of the Kniesels family of companies iCrash carries forward a legacy of integrity exceptional craftsmanship and customer-first servicevalues that have defined Kniesels Collision since 1968.
Built on over five decades of industry expertise iCrash Collision delivers precision-driven repairs that meet the highest standards of quality ensuring exceptional results and customer satisfaction with every vehicle restored. Our highly trained technicians work in a state-of-the-art facility purpose-built for high-roof electric and luxury vehicles ensuring a level of care and technical excellence that sets us apart.
Whether serving private vehicle owners commercial clients or dealership partners iCrash Collision is committed to raising the standard in vehicle collision repair backed by the trusted reputation of the Kniesels name.
Position Summary:
Were seeking an organized enthusiastic and versatile professional to join our team in a dynamic multi-faceted role. This position blends administrative support customer service and marketing responsibilities to help drive our business forward. The ideal candidate is proactive detail-oriented and enjoys engaging with clients both in the office and in the field. This role offers the flexibility to visit dealerships and customers helping to build strong relationships while supporting daily operations and marketing initiatives.
The ideal candidate will deliver exceptional service to walk-in and call-in customers while also playing an essential role in strengthening our presence in the commercial and dealership markets.
This position is designed with long-term growth in mind. Our goal is to transition the right candidate into an Estimator role over time. Therefore we are looking for individuals who are not only excited about customer service and marketing outreach but who are also motivated to pursue a career in estimating.
If you thrive in a dynamic environment enjoy wearing multiple hats and are passionate about customer interaction and professional growth we encourage you to apply.
Career Path Opportunity:
This role is structured as a stepping stone to an Estimator position. The ideal candidate will be eager to learn the collision repair process develop a deep understanding of vehicle damage analysis and grow into a key technical role on the team. Candidates who demonstrate aptitude initiative and alignment with our company values will be mentored and developed toward this career goal.
Position Available:
Hybrid CSR Admin & Part-Time Marketer
Location:
iCrash Collision A Kniesels Company
3725 Cincinnati Ave. Suite 200 Rocklin CA 95765
Key Responsibilities:
Customer Service & Administrative Duties
- Welcome customers with professionalism and warmth in person by phone and via email
- Enter and maintain accurate customer and vehicle information in Nexsyis or related systems
- Open and maintain customer files and repair orders
- Schedule repair estimates drop-offs and deliveries in coordination with estimators and production teams
- Guide customers through drop-off procedures and obtain required repair authorizations
- Coordinate rental car arrangements and insurance approvals as needed
- Collect payments finalize paperwork and ensure accurate documentation is completed
- Follow up with customers prior to and after repairs
- Communicate effectively with our centralized call center to ensure a smooth customer experience
- Perform administrative tasks including filing scanning and maintaining a clean and organized front office
- Monitor and manage front office supplies cleanliness and organization
Marketing & Dealership/Fleet Outreach Duties
- Support outbound marketing efforts by identifying and targeting local dealerships and fleet companies coordinating and conducting in-person visits and assisting with engagement strategies to build and strengthen business relationships
- Help coordinate drop-ins email campaigns and promotional material distribution
- Assist in planning and attending local marketing events dealership visits or trade shows
- Maintain tracking logs for outreach efforts and customer engagement
- Provide feedback to the marketing team to refine messaging and strategy
Qualifications
Qualifications:
- Previous experience in a customer service role preferably in automotive insurance or service industries
- Strong communication skills both verbal and written
- Excellent organizational skills and attention to detail
- Ability to prioritize tasks and work effectively in a fast-paced environment
- Comfortable using Microsoft Office and learning new software tools
- Collaborative adaptable and solutions-oriented
- Must be at least 18 years of age
- Valid drivers license required
- Fluent in English
- Ability to multitask and adapt in a dynamic setting
- Ability to lift or move items up to 20 pounds and maintain a professional polished appearance
Bonus Skills (Nice to Have):
- Experience with collision repair management systems such as Nexsyis or CCC1
- Familiarity with automotive repair processes or insurance claims is helpful but not required
Core Values:
Our ideal candidate exemplifies the Kniesels Core Values:
- WOW Customer Service
- Integrity
- Humility
- Family
- The Golden Rule
- Quality
Benefits:
iCrash Collision offers a competitive compensation package:
- Hourly salary commensurate with experience ($20-$30/hr. DOE)
- Medical dental and vision benefits
- Paid time off (PTO) paid holidays and paid sick leave
- 401(k) with company contribution
- Career growth opportunities
Schedule:
- Monday through Friday
- Full-time position with dedicated part-time hours allocated to marketing support
- Occasional local travel for marketing outreach or events (mileage reimbursed)
How to Apply:
If youre passionate about customer service thrive in a hybrid environment and are excited about growing into an Estimator role we encourage you to apply. Submit your resume and cover letter via Experience:
IC
Employment Type
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Key Skills
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