Client Success Manager
Client Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Flywheel
Opportunity
Are you passionate about building lasting client relationships and helping brands thrive in the fast-paced world of digital commerce Were looking for a Client Success Manager (CSM) to join our growing team and serve as a strategic partner for Perpetuas self-serve clients. In this role youll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheels best-in-class commerce solutions. If you love translating insights into action collaborating across teams and making a real impact on client growth we want to meet you.
What youll do:
- Onboard new clients and ensure a smooth high-engagement transition onto the Perpetua platform from day one.
- Build manage and grow strong client relationships acting as a trusted advisor for all things Perpetua.
- Partner with clients to develop execute and track tailored success plans aligned with their business goals to maximize platform value.
- Offer strategic data-driven advertising recommendations and deliver actionable insights through campaign analyses during regular QBRs check-ins and strategy sessions.
- Proactively identify upsell expansion and partnership opportunities to support Flywheels growth and promote customer advocacy.
- Monitor client health metrics to address early risk of churn ensuring timely intervention and maximizing retention and client lifetime value.
- Collaborate cross-functionally acting as the voice of the customer and maintaining thorough CRM documentation to ensure a seamless client experience.
Who you are:
- You have prior experience in a Customer Success or client-facing role at a B2B SaaS company ideally in digital advertising ecommerce or retail media.
- You are highly analytical and leverage data to drive client recommendations and decisions.
- You excel at building relationships with clients and internal stakeholders earning trust with your consultative and proactive approach.
- You have outstanding written and verbal communication skills able to clearly present complex information to diverse audiences.
- Youre results-oriented always seeking ways to help your clientsand Flywheelachieve ambitious goals.
- You are a natural problem-solver comfortable navigating technical product questions and collaborating across teams to resolve issues.
- You thrive in a fast-paced high-growth environment and are eager to keep learning about the evolving digital commerce landscape.
#LI-AG1
Working at Flywheel
- We have office hubs across the globe where team members can go to feel productive inspired and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If youre looking to connect with teammates on a topic of inclusion and identity chances are theres an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Inclusive Workforce
Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.
Required Experience:
Manager
Employment Type
Full Time
