Process & Support Assistant (Internal Applicants Only)
Process & Support Assistant (Internal Applicants Only)
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Job Description
**PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS**
Organisation: Leicestershire County Council
Work Location: County Hall Glenfield LE3 8RA
Worker Category: Hybrid Worker
Salary: 25188- 25590 per annum (pro-rata for part-time)
Working Hours:30 hrs per week
Contract Type: Secondment- until May 2026
Closing Date: 24th June 2025
Interview Date(s): TBC
Are you interested in working in a fast-paced environment in a multi-disciplinary team
We are looking for a Process Support Assistant (PSA) to join our Family Help Triage team.
About the Role
In this role you will be responsible for inputting referrals from professionals families and external services. Working in a team environment to maintain systems and processes within the service. Being proactive and identifying solutions to problems and working collaboratively with colleagues from First Response Childrens duty and the wider Family Help service
About You
Please refer to these 7 points when making your application giving examples as evidence of how you meet them
To apply for this post you must have:
- Experience of working in an environment dealing with sensitive and confidential information.
- Experience of using case recording systems (mosaic synergy) and other IT packages including Word Excel and PowerPoint.
- Experience of working in children or family services within a health social care or education context. This may be in either a statutory provider setting or voluntary/community sector.
- A good understanding and working knowledge of the safeguarding agenda
- The ability to prioritise a demanding workload
- Excellent interpersonal skills ae to work alongside colleagues from different agencies and services. Following procedures and keeping records up to date.
- A flexible approach to work covering for colleagues as required.
You must also have an understanding of and commitment toequality diversity and inclusion.
In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.
For more information or an informal discussionplease contact:
Dean Mangia Team Leader - Triage
Telephone:
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.
Employment Type
Intern
