Technology Support III
Technology Support III
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$ 95000 - 130000
1 Vacancy
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III Specialist at JPMorgan Chase within the Corporate and Investment Bank - Payments Technology Team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience. You will apply your expertise to provide Application support and help establish Site Reliability Engineering (SRE) practices for critical Payment systems built on modern technology stack as we embrace cloud transformation.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
- Provides rotational weekend support with eligibility for comp-off leaves.
- Collaborate across partner teams to establish and maintain Service Level Objective (SLO) Service Level Indicator (SLI) and Error Budget for key Production services and proactively resolve issues before they impact customers.
- Performs essential day-to-day duties around Incident Problem (RCA) Change Event (monitoring/alerting) management.
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability.
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure.
Required qualifications capabilities and skills
- Formal training or certification on software engineering concepts and 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques.
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Possess technical skillset in Unix / Linux technologies Kubernetes Shell scripting PowerShell Python Oracle / SQL Control-M Cassandra monitoring telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka MQ)
Preferred qualifications capabilities and skills
- Experience with one or more general purpose programming languages and/or automation scripting.
- Possess good working understanding of public cloud with AWS Certification as a plus.
- Experience working in banking and payment domains such as: FX Cross Currency High and low value payment SWIFT Real time payment collection check clearing tax payment partner bank system.
- Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies and ability to multi-task handling complex requirements and is adaptable.
Employment Type
Full-Time
