Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Volvo Cars of Westport has been in business for over 35 years serving the Westport community in Connecticut. We strive to offer long-term careers to our employees and are always seeking qualified enthusiastic individuals to join our established team. If this sounds like you wed love to meet you!
We arelooking for a customer service oriented individual who is interested in a new and exciting career in the fast and growing automotive industry. With a brand new facility and a highly experienced team of individuals we are seeking someone who is energetic and willing to learn.
What We Offer
- 401(k) plan
- Health insurance
- Community involement
- Career progression
- Promote from within
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Unclear Seniority
Employment Type
Full-Time
