Guest Experience Expert - Front Office

As one of the Ladies and Gentlemen of The Ritz-Carlton you are the most important asset in our service commitment to our guests. By joining us as a Guest Experience Expert - Front Desk we not only meet but also exceed our guests expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty respect and the opportunity to grow your career.

Please note that this role requires working rights in Australia to be considered.

Position Summary:

• Join our Ladies and Gentlemen and support the Front Office team with general operational tasks
• Be an expert on the luxury hotel and the surrounding area know it inside and out to exceed guest expectations
• Operate telephone and respond to all guest enquiries going above and beyond with each guest experience
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests focusing on attention to detail
• Build and strengthen relationships with existing and new guests collaborating other departments exhibiting our legendary service and enabling future bookings
• Complete reservation administration tasks and offer general support to the team
• Make and update room reservation. Assign rooms according to guest requests and preferences whenever possible
• Support the overarching Rooms Division operations when appropriate and needed including Front Desk Service Experience Concierge/Bell & Club Operations

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• Attention to detail in all aspects of work
• Strong written and verbal communication skills
• Prior luxury hotel experience would be preferable
• A valid Drivers License

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
• Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott Internationals Luxury portfolio which has committed to putting people first for 90 years. Apply now!

We are an Equal Opportunity employer and recognize that true diversity includes gender age race disability status sexual orientation religion neurodiversity education levels and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair equitable and accessible for all. If you have disability illness or injury we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process please email us at