Advertiser Technical Subject Matter Expert
Advertiser Technical Subject Matter Expert
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1 Vacancy
Job Description
Realize your potential by joining the leading performance-driven advertising company!
As a Technical Subject Matter Expert on the Advertiser Professional Services team based in our New York office you will juggle between complex technical case investigations bug reporting prioritizing and tracking knowledge retention and training operational data analysis and business relationships. You will collaborate with multiple stakeholders within the professional services group as well the engineering group and our business teams - the customers and their account managers. You will lead at least one area of expertise as the highest level of technical escalation and management owning it end-to-end.
To thrive in this role youll need:
For this role it is essential that you have:
- 3 years of experience in 2nd level support / 1 years of experience in 3rd level support
- Advanced technical orientation and understanding - familiarity with architectural design and flows relations between frontend and backend services reading code.
- Proficiency in troubleshooting methodologies - web DB analytics APIs/SDKs logs.
- Ability to analyze operational data and provide actionable insights.
- Excellent written and verbal skills in English - technical summaries training material emails face-to-face meetings.
- Service quality awareness and empathy.
Bonus points if you have:
- Experience with ad-tech (particularly advertiser side).
- Innovative thinking.
How youll make an impact:
- Perform in-depth troubleshooting of the most complex issues in the support group requiring expert understanding of Taboola features and architecture.
- Be an escalation point for burning issues within and outside your primary SME area/s.
- Analyze operational aspects of your SME area/s and expose actionable insights.
- Mentor and provide consultations to lower level support engineers.
- Create and provide training and knowledge material - new feature introduction troubleshooting methodologies and tools technical summaries and more.
- Perform periodic meetings with Product and R&D regarding issue prioritization new features and supportability requirements.
- Cooperate and coordinate with additional groups within professional services support sales account management and more.
- Identify and work to close gaps of knowledge work methodologies supportability processes and opportunities for automation
Why Taboola
If you ask Taboolars what they love about working here theyll tell you that theyve been empowered to realize their full potential while growing and learning from and with smart and talented people. Theyll also share more about:
- Adam Singolda Taboola Founder and CEO says; You can copy anything from another business but you cant copy a companys culture.
- Well-being: Enjoy comprehensive benefits (health dental vision 401k matching) pre-tax commuter benefits a fully stocked kitchen and various gym partnerships.
- Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
- Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo Conde Nast Fox Sports NBCU ESPN CBS and E! Online. Our advertiser clients include Wells Fargo Honda Pinterest Expedia and Honda.
Ready to realize your potential
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications merit and business need.
Learn more about #TaboolaLife on LinkedIn Facebook Instagram X YouTube & the Taboola Life Blog.
About Taboola
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.
Taboola works with thousands of businesses who advertise directly on Realize Taboolas powerful ad platform reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News Yahoo and OEMs such as Samsung Xiaomi and others use Taboolas technology to grow audience and revenue enabling Realize to offer unique data specialized algorithms and unmatched scale.
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The pay offered may vary depending on several factors such as location job-related knowledge skills and experience. We may offer several perks as part of the compensation package that include a discretionary bonus equity flexible PTO medical/dental/vision insurance a competitive 401(k) match paid parental leave and more.
Employment Type
Full Time
