DescriptionAre you looking to ensure our product investments and roadmaps align with our strategic objectives remove barriers to success and create ways for teams to continuously innovate on solutions-focused products and product features If so youve found the right team!
As a Product Portfolio Operations Manager in Commercial & Investment Banking (CIB)you are a foundational member of a team responsible for implementing connectivity strategies across the product space while being directly responsible for creating structures that enhance coordination in our product line.
Job responsibilities
- Create synergies across products to ensure successful delivery against business objectives
- Collect key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities sequencing and trade-offs
- Calculate metrics for portfolio management operations and analyzes data for areas of opportunity
- Develop change initiative materials and change timelines
- Assist in the product-level collection strategy consisting of controls financials and resourcing needs
- Partner closely with product sales and service teams to manage product portfolio priorities dependencies and risks; maintain a prioritized backlog and track the delivery of digital enhancements
- Lead the intake process for new enhancement requests: This includes working with requestors to understand customer problems perform data and business analysis to confirm the opportunity and document request in JIRA Align
- Oversee the progression of dependencies through the development lifecycle to ensure timely delivery and resolution: This includes ensuring items are reflected in JIRA Align correctly (hygiene) and facilitating conversations when there are capacity constraints and escalations to complete the book of work
- Support program updates to stakeholders and leadership team
- Facilitate the adoption of best practices and develop new tools and operating models to continuously improve the planning and prioritization processes
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product management program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Critical thinking; can be given an objective and break it down into a plan with little guidance and execute
- Problem solving; quickly identify pain points and opportunities
- Willing to learn; ability to digest and understand large amount of information quickly
- Proven experience delivering timely high-quality executive communications presentations and reporting. Attention to detail is a must
- Excellent relationship-building skills with ability to establish trust and lead by influence
- Demonstrated ability to lead and implement change in a fast paced complex environment
- Product or business analysis experience; proficient expertise in qualitative and quantitative analysis
- Prior working experience supporting product organization; or exposure to digital product delivery
Preferred qualifications capabilities and skills
- Familiarity with platform Chase Connect or other digital experiences
- Familiar with Jira and Confluence for project tracking collaboration or capturing high level business requirements