Housekeeper
Location: West Coast New Zealand
Reporting to: Housekeeping Manager
Position Objective
The primary goal of the Housekeeper is to ensure that guests are provided with a clean comfortable and inviting environment through the delivery of exceptional housekeeping services. This role is crucial in guaranteeing that guests have a positive and memorable experience during their stay.
Key Responsibilities
General Duties
- Punctually attend all scheduled shifts as per the roster
- Welcome and engage with guests in a friendly manner
- Report maintenance issues or guest complaints to the appropriate manager
- Properly dispose of waste and recycle when necessary
- Adhere to established cleaning procedures and service standards
- Maintain a clean and safe environment for guests and staff
- Adhere to health and safety regulations including hazard identification and control
- Accurately record work hours and breaks using the designated payroll system
- Submit leave requests through the approved system
- Perform all assigned duties to a high standard and within expected timeframes
Housekeeping-Specific Duties
- Clean and service guest rooms including changing bed linens and cleaning bathrooms
- Maintain cleanliness of shared areas such as bars kitchens and dining spaces
- Remove rubbish debris glassware and cigarette butts from property grounds
- Keep laundry areas clean organized and stocked; report shortages as needed
- Assist with cleaning and maintaining spa pools as directed
- Support other departments or duties as reasonably requested
Requirements
Requirements:
- 6 12 months of housekeeping or similar cleaning experience preferred
- Good time management and communication skills
- Reliable honest and able to work independently or as part of a team
- Strong attention to detail and commitment to guest satisfaction
- Ability to follow health and safety procedures accurately
Personal Attributes
- Friendly respectful and approachable
- Positive attitude and willingness to help
- Strong sense of responsibility and reliability
- Team-oriented and open to giving and receiving feedback
- Always presents with a smile and a professional demeanor
6 12 months of housekeeping or similar cleaning experience preferred Good time management and communication skills Reliable, honest, and able to work independently or as part of a team Strong attention to detail and commitment to guest satisfaction Ability to follow health and safety procedures accurately Personal Attributes Friendly, respectful, and approachable Positive attitude and willingness to help Strong sense of responsibility and reliability Team-oriented and open to giving and receiving feedback Always presents with a smile and a professional demeanour