Training & Onboarding Manager

Position Summary

As the Training and Onboarding Manager you will lead and oversee onboarding and training operations for gig workers across Gamma Mobility s active cities in Nigeria. This includes managing ride tests training execution and deployment readiness while coordinating with platform partners to ensure our riders are set up for long-term success. You ll build and scale onboarding frameworks lead a high-performing team and drive continuous improvements in rider experience platform activation and operational efficiency. You ll lead strategy and implementation of ride tests training logistics and deployment coordination to ensure every new customer begins their journey fully equipped prepared and confident. If you re a systems-thinker passionate about empowering people with tools and knowledge and enjoy working at the intersection of process people and performance this role is for you.

Roles and Responsibilities

Training & Onboarding Operations

• Own and manage the entire onboarding funnel from post-verification to successful deployment ensuring timely and high-quality customer experience.
  

• Design standardise and continuously improve onboarding and training play books across cities and customer segments
  

• Manage ride test and training operations including coordination of test routes facilitators venues and feedback loops.
  

• Work closely with different internal teams to ensure smooth customer handoff and a seamless flow between ride testing verification training onboarding final deployment and off boarding
  

• Monitor and analyse key onboarding metrics such as ride test volume conversion rate training attendance deployment timelines and customer satisfaction scores.
  

• Track field expenses related to onboarding (fuel data training logistics) and implement systems to optimize cost-per-deployment.
  

Platform Driver Onboarding

• Deliver platform-specific onboarding for ride-hailing partners educating riders on performance expectations earning models and safety protocols.
  

• Track platform activation rates post-onboarding and collaborate with partners to improve conversion and rider support systems.
  

Team Leadership & Process Optimization

• Lead and manage a growing team of Onboarding Officers across multiple locations including hiring coaching setting KPIs and driving accountability.
  

• Conduct regular onboarding and off boarding audits among your team and identify bottlenecks or drop-offs in the process; propose and execute solutions.
  

• Provide routine reports to management with insights trends risks and suggestions to improve rider onboarding performance.
  

• Collaborate with Product Operations and Community teams to align onboarding practices with platform updates operational processes and evolving customer needs.
  

Requirements

• Bachelor s degree in Business Administration Operations Education or a related field.
  

• 4 years experience in onboarding training customer success or field operations ideally in fintech mobility or logistics.
  

• Proven ability to manage distributed teams and execute training programs across multiple locations.
  

• Strong operational mindset with a track record of designing and improving people-centered processes.
  

• Excellent communication skills strong interpersonal and facilitation skills especially in training coaching and performance management with diverse gig workers trainers and internal teams.
  

• Proficiency in Google Workspace (Sheets Slides Forms) and comfortable managing training trackers onboarding checklists and cost logs.
  

• Comfortable analyzing data to inform decisions optimize resource use and report on performance metrics
  

• Familiarity with ride-hailing platforms and the ability to train customers on platform-specific requirements.
  

• Highly organized proactive and adaptable; able to multitask in a fast-paced dynamic field environment.
  

• Willing to travel to support field teams and ensure consistency in onboarding experience.
  

Bonus: Experience with adult learning principles onboarding software or operations in an asset financing or credit-based ecosystem.

Benefits

• Youll play a pivotal role in shaping the success of our riders from day one.
  

• You ll design and lead programs that directly impact livelihoods safety and long-term success of riders.
  

• You ll work with a driven collaborative team that values process ownership and results creating real change across Africa.
  

• You ll be empowered to build and scale systems that grow with the company across regions and ll drive the systems that power operational scale across multiple Nigerian cities.
  

• You ll enjoy competitive compensation health benefits and meaningful growth opportunities in a company transforming the gig economy.