Manager, Information Technology (IT)
Manager, Information Technology (IT)
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview
We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk) corporate infrastructure (on-prem and cloud) endpoint management network security and ensure high system availability and performance across a globally distributed workforce.
This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems vendors and a team of technical support professionals.
Key Responsibilities
IT Operations & Helpdesk Leadership
- Lead the internal IT Helpdesk team ensuring timely support for hardware software connectivity and access issues across the organization.
- Manage service level agreements (SLAs) incident response and escalations.
- Implement and continuously optimize ITIL-based processes (incident change asset and configuration management).
Infrastructure & Systems Management
- Oversee the design implementation and maintenance of enterprise IT infrastructure including:
- Servers (Windows/Linux) virtualization (VMware/Hyper-V)
- Active Directory DNS/DHCP Group Policy Office 365/Azure AD
- Corporate firewalls switches routers and VPNs
- Cloud services (AWS Azure or GCP) and hybrid environments
- Maintain robust backup disaster recovery and high availability strategies.
Security & Compliance
- Ensure enterprise-wide compliance with cybersecurity best practices (NIST ISO 27001 SOC 2).
- Lead annual compliance audits.
- Manage endpoint protection MDM MFA and vulnerability management.
- Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
Telecom IT Environment Support
- Collaborate with engineering and operations teams to support telecom-specific systems (e.g. OSS/BSS platforms SIP/VoIP infrastructure NMS/EMS tools).
- Maintain uptime and support for telecom-related applications test labs and secure provisioning tools.
Team & Vendor Management
- Hire mentor and manage a high-performing IT support and infrastructure team.
- Manage IT budgets procurement licensing and vendor relationships.
- Coordinate third-party support contracts and service providers.
- Bring hands-on experience with hardware troubleshooting and system architecture.
- Possess proven abilities to research evaluate and recommend new technologies.
Qualifications :
Technical Qualifications
- Bachelors degree in Computer Science Information Technology or related field (Masters preferred).
- 8 years of progressive experience in IT operations with at least 3 years in a management or team lead role.
- Expertise in managing:
- Windows Server Linux Active Directory and Group Policies
- Microsoft 365 Exchange Online Intune Azure AD
- Firewalls (e.g. Fortinet Palo Alto) switching/routing SD-WAN and VPN solutions
- Virtualization (VMware ESXi Hyper-V) backup platforms (Veeam Commvault) and cloud infrastructure (Azure/AWS)
- Strong knowledge of networking protocols (TCP/IP DNS DHCP VLANs SNMP etc.)
- Experience with helpdesk tools (e.g. ServiceNow Jira Service Desk) and asset management systems.
Preferred Experience
- Prior experience in a telecom or managed services provider (MSP) environment.
- Familiarity with carrier-grade hardware/software tools (e.g. SBCs VoIP/SIP systems BGP configurations).
- Knowledge of PCI GDPR and telecom regulatory compliance requirements.
Soft Skills & Other Requirements
- Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
- Strong problem-solving abilities with a customer-first mindset.
- Willingness to be on-call or provide support outside of business hours when needed.
- Ability to thrive in a dynamic high-growth and highly technical environment.
This is a critical role at the intersection of IT infrastructure and telecom operations. If youre a highly technical leader with a passion for building resilient systems and supporting global teams we want to meet you.
Additional Information :
Benefits
We offer a comprehensive benefits package designed to support the health well-being and financial security of our team members. Our benefits include:
401(k) Retirement Plan Prepare for the future with our competitive 401(k) plan.
Health Dental and Vision Insurance Access quality coverage to keep you and your family healthy.
Cell Phone Discount Program Enjoy savings on your monthly wireless bill through our employee discount partnerships.
Gym Membership Discounts Stay active and healthy with discounted rates at a variety of fitness centers.
Were committed to helping you thrive both professionally and personally.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
