Technical Support Specialist
Technical Support Specialist
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Job Description
In this role you will be responsible for providing technical support and advice to our access installer community as well as solving any of their technical issues related to the wide range of technology solutions we provide. This support will primarily be on the phone but will also involve engaging customers face to face when they come into our offices. You will also play a critical role in enhancing our customer experience by collecting and utilizing feedback from our customers that will help us improve our knowledge the tools we use and our processes.
Responsibilities:
- Develop expertise in all of our technology offerings and provide our installing customers with guidance primarily via the phone that enables them to troubleshoot and solve their on-site issues;
- Handle return requests and perform inspection testing and repairs of hydraulic and electromechanical motors control panels and other technology components returned by our installing customers;
- Support the field and internal sales staff with technical information requests;
- Show attention to continuous improvement to improve the customer journey by collecting customers feedback and sharing information with the relevant internal stakeholders to improve our knowledge tools and our processes.
Qualifications :
- Secondary education in a technical subject with hands-on experience in electro-mechanical and hydraulic systems;
- Practical knowledge of electrics and basic electronics (formal qualifications not required);
- Comfortable with internet-based and IT systems;
- Strong problem-solving skills and a practical mechanical mindset;
- Clear communicator with a calm patient phone manner;
- Self-motivated well-organized and able to work independently or in a team;
- Eager to learn with strong information retention;
- Flexible adaptable and a good sense of humour;
- Experience using ERP and CRM software.
Additional Information :
- Competitive compensation plus year-end bonus based on performance;
- 22 days holidays Bank Holidays plus the period between Christmas & New Year;
- Opportunity to join company pension scheme upon successful completion of 3 months probationary period;
- A practical and stable position in a fast-paced international company;
- Working in a small team of professionals where you can really make a difference and where your voice and opinions both sought and heard;
- Access to and support from the infrastructure associated with a large multinational corporation;
- A dynamic and innovative culture.
- Role is based at Unit C2-C4 Embankment Business Park Vale Road Heaton Mersey Stockport SK4 3GL;
- Free parking is available.
The protection of our candidates personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system and not by email or postal.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
