Training Specialist 9411-1109
Training Specialist 9411-1109
Posted on :
06-08-2025
Employer Active
1 Vacancy
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Job Description
HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.
Description
Responsibilities:
Technical
- Lead and conduct training needs assessment identifying the needs of all end-users aligning with OPS Change Management practices.
- Design a comprehensive curriculum for the training initiative including all necessary training resources.
- Provide project management expertise to support initiative/alignment to overall project timelines.
- Develop training materials for all end-users including guides facilitation material online modules etc.
- Conduct evaluation of training initiative to determine required supports for continuous learning.
- Provide expertise with e-learning authoring tools.
Relationship Management and Communication
- Collaborate with subject matter experts and stakeholder working groups and project team members to determine training needs/curriculum.
- Provide leadership and apply knowledge and understanding of adult education theories principles and practices.
- Liaise with the development and Quality Assurance teams inclusive of third-party vendor and ministry teams
- Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase
- Participates in the operations quality assurance testing and review processes
- Facilitate and/or support facilitators with classroom sessions (in-person/virtual).
- Manage and escalate issues in a timely appropriate and effective manner and provide clear analysis of options regarding how to proceed with problem resolution.
Skills
Experience and Skill Set Requirements
Adult Education Experience:10 points
- Knowledge of adult education theories principles and practices
- Experience facilitating adult learning programs using a variety of learning delivery methods.
Training Specialist Experience:45 points
- Leading and conducting training needs assessment identifying the needs of all stakeholders.
- Designing a comprehensive curriculum for the training initiative including all necessary training resources.
- Developing training materials for all end-users including guides facilitation material online modules etc.
- Conducting evaluation of training initiative to determine required supports for continuous learning.
- Planning and project management methodologies to conduct training programs design and development projects
- Monitoring progress resolving problems and reporting regularly to I and amp;IT management and clients decision makers.
and nbsp;
Business and amp; IT Knowledge:15 points
- Highly proficient with the use of e-learning authoring tools learning management systems and MS Office to prepare training materials.
- Knowledge and experience with the following: Digital Service Standard Ontario Design System Service Design Playbook OPS Change Management practices and nbsp; and nbsp;
- Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act 2005.
and nbsp;
Relationship Management:30 points
- Strong leadership and people management skills and experience
- Exceptional analytical problem solving and decision-making skills to analyze and identify learning needs
- Demonstrated strong interpersonal verbal and written communication and presentation skills
- Proven troubleshooting and critical thinking experience
- Demonstrated ability to apply strong listening skills to facilitate issue resolution
- Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
- Strong interpersonal facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
- Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
- A motivated flexible detail-oriented and creative team player with perseverance excellent organization and multi-tasking abilities and a proven track record for meeting strict deadlines.
and nbsp;
Must Haves:
- Experience facilitating adult learning programs using a variety of learning delivery methods.
- Developing training materials for all end-users including guides facilitation material online modules etc.
- Highly proficient with the use of e-learning authoring tools learning management systems and MS Office to prepare training materials.
- Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act 2005.
- Demonstrated strong interpersonal verbal and written communication and presentation skills
- Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
Nice to Have:
- Knowledge of adult education theories principles and practices
Employment Type
Full Time
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