Manager, RS
Manager, RS
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Job Description
Real Sports is Torontos premier sports and entertainment destination where stadium energy meets upscale hospitality. Voted ESPNs #1 sports bar in North America Real Sports is home to a jaw-dropping 39-foot HD screen a 100-foot bar multiple customizable event spaces and an atmosphere built for unforgettable moments.
Located next to Scotiabank Arena its the ultimate spot to catch every pitch goal and buzzer-beater plus live DJs a 30-foot lounge bar VIP suites and a stage for live music. Whether its game night a business lunch private event or weekend celebration Real Sports offers handcrafted food an unrivaled bar experience a modern design and world-class hospitality all under one roof.
As a valuable member of Real Sports your leadership passion and commitment to teamwork will contribute to inspiring others ensuring MLSEs quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.
- Lead a service team in the front-of-house area of Real Sports.
- Provide leadership and direction by handling standards of quality service safety and profit.
- Supervise train develop and motivate the supervisory and front-of-house service teams.
- Perform inventory checks and maintain proper stock control.
- Assist in expediting food orders to the dining room.
- Resolve order discrepancies quickly and effectively.
- Supervise the floor during service; respond to customer concerns.
- Ensure closing duties are completed in an accurate manner.
- Document service issues and resolutions.
- Assist with the development of business plans and implement strategies in compliance with the approved plan.
- Ensure compliance with all relevant regulations including those related to Health and Safety and the AGCO (Alcohol and Gaming Commission of Ontario).
- Conduct administrative functions on hiring scheduling payroll performance reviews mentorship counseling and discipline.
- Lead by example in team management and development utilizing a one team approach; ensure departmental integrity and winning vision are intact.
Qualifications :
Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the Message to the Hiring Manager section of our online application.
- Proven leadership experience in a high-volume restaurant or bar environment.
- Bachelors Degree Diploma or equivalent in Business or Hospitality.
- Ongoing awareness and responsiveness to guest service.
- Confident user of MS Office inventory and POS programs.
- Experience with operational budget management and cost control measures.
- Exceptional interpersonal presentation and communication skills.
- Demonstrated ability to build and develop professional relationships.
- Ability to communicate motivate and lead effectively.
- A proactive approach toward day-to-day activities and shifting demands.
- An effective problem solver driven by results and alert to change.
- Shown to perform well under pressure; manage and lead multiple priorities simultaneously.
- Trained in WHMIS Smart Serve ServSafe NFSTP or equivalent.
- Skilled knowledge of food wine beer and spirits.
- Flexibility to work evenings weekends and holidays as the need arises.
Additional Information :
Apply by: June 30 2025
We thank all applicants for their interest however only those selected for an interview will be contacted.
At MLSE we are committed to building an equitable diverse and inclusive organization.
We are an equal opportunity employer and we do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age record of offences marital status family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
#LI-DNP
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
