Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The base salary for this position is $24.86 hourly.
Our on property Call Center Agent (PBX Operator) is responsible for transporting guests virtually anywhere they would like to go at any time.
Job Duties include:
- Operates the telephone switchboard handles incoming inter-office and outgoing calls.
- Handles radios pagers and other communication devices.
- Receives and sends faxes. Ensure all guest requests are forwarded to the appropriate department.
- Takes messages over the phone and prints for guest room delivery.
- Lends assistance and handles emergencies by phone.
- Logs and reports troubleshooting for any phone glitches throughout the hotel / resort to telephone provider. Obtains all pertinent information needed including ticket number occurring problem urgency of problem and estimated time for glitch to be resolved. Monitors progress of open tickets and reports urgent recurring and guest issues to Front Office Manager / Manager on Duty
- Maintains all records and makes all reports required. Assist with other office functions and desk-related duties as needed.
- Does guest wake-up calls and all necessary recording involved.
- Participate in associate and community relations functions.
- Participate in training sessions communication and planning meetings.
- Converses with guests on a regular basis for guest satisfaction and PR purposes.
- Performs other duties as required to provide guest service satisfaction.
Qualifications :
- 1 year experience in same or similar role preferred.
- Ability to clearly and pleasantly communicate in English both orally and in writing.
- Ability to perform assigned duties with attention to detail .
- Ability to interact in a polite professional and engaging manner.
- Experience in a luxury environment is preferred.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
DHL Mahi Staffing LLC is an Equal Opportunity Employer M/F/D/V. DHL Mahi Staffing LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements DHL Mahi Staffing LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
