Customer Service & Accounts Coordinator
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Job Description
Were seeking a proactive Customer Service & Account Coordinator to act as a key operations liaison.
This is a 6-month contract with potential to transition into full-time. Youll deliver exceptional service perform outreach and account reconciliation drive bill collections and support account relationships. This role blends high touch communication problem-solving and operational oversight to help ensure timely revenue collection and seamless stakeholder experiences.
Key Responsibilities
Customer Service & Outreach
Respond to inbound inquiries about billing payments appointments and partners
Conduct outbound outreach to accounts regarding outstanding balances
Maintain professional and empathetic communication during collection calls
Account Reconciliation & Billing Support
Conduct daily reconciliation of accounts receivable
Collaborate with finance to ensure accurate posting of payments and remittances
Monitor and resolve billing discrepancies or missing payments
Bill Collection & Payment Coordination
Follow up on outstanding bills and send payment reminders
Work with accounts to establish payment arrangements or coordinate collections
Escalate unresolved accounts as needed
Operational Collaboration
Collaborate with finance clinical and operations teams to improve processes
Contribute to the development of SOPs for reconciliation and collection
Generate regular reports on aging accounts AR status and partner metrics
PLEASE READ: This is a fully remote contract position with an expectation that contractors are completing the job primarily during US business hours - 09:00 to 17:00 EST (16:00 to 00:00 Beirut Time) Monday through Friday. This role has a wage of up to $1200/month.
Qualifications :
Required
2 years in customer service accounts receivable billing or related operations
Excellent verbal and written communication skills
High attention to detail and comfort with sensitive conversations
Proficient with basic software and excited to learn
Preferred
Experience in healthcare administration or medical billing
Excel/Google Sheets (pivot tables filters formulas) and/or familiarity with billing
platforms (e.g. QuickBooks NetSuite Phreesia Athena)
Background in insurance and self-pay reconciliation
Skills & Attributes
Friendly communicator with a solutions mindset
Organized multi-tasker motivated self-starter
Proactive problem-solver adept at reconciling data and resolving discrepancies
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
