Insight Department Assistant

Unfortunately we are unable to offer visa sponsorship for this role.

35 Hours per week. Monday - Friday. 09:00 - 17:00.

Purpose of the Post:

Provide support to the planning coordination and execution of a portfolio of Insight/Home-Based User studies. 

• Assist in the design and execution of home-based user studies in residential settings.
• Assist in the development and management of study protocols participant recruitment and electronic informed consent.
• Manage the packaging and postage of test materials to participants homes.
• Oversee logistics for home-based testing including scheduling and on time delivery of products and reporting.
• Analysis qualitative and quantitative data from studies and generate insights to inform product design and development for external stakeholders.
• Clearly communicate study goals and timelines of studies to Insight Department Manager and department Project Manager.
• Collaborate with external vendors who provide and aid logistics and software for the department.
• Ensure all participant-facing communication materials (e.g. recruitment scripts consent forms instructions for use etc.) are clear ethical and aligned with compliance standards.
• Coordinate and manage scheduling for user studies ensuring efficient use of researcher and participant time.
• Maintain accurate and up-to-date databases study schedules and documentation to support smooth study operations.
• Prepare and organise study materials electronic consent forms and technical resources ahead of research sessions.
• Track study progress compile status updates and assist in reporting to keep stakeholders informed.
• Use data management tools such as excel SharePoint and Snap Survey) to track participation responses and study metrics.
• Respond to and resolve issues or escalations related to study execution or participant concerns.
• Communicate effectively with study participants during recruitment onboarding and follow-ups ensuring clarity professionalism and empathy.
• Respond promptly and clearly to questions or concerns raised by participants and team members
• Respond professionally to email enquiries from team members participants cross-functional partners and external stakeholders ensuring clarity and appropriate tone.
• Review and edit written materials produced by team members for quality consistency and clarity before distribution.
• Suggest improvements to study processes communication workflows and data management to enhance overall team efficiency.
• Analyse unexpected issues during study execution such as technical failures or participant non-compliance and swiftly apply corrective actions.

Qualifications :

• Understanding grammar sentence structure and clarity in professional writing.
• Awareness of GCP (Good Clinical Practice).
• IT literate
• Microsoft Office (Excel Word)
• Adobe
• Strong attention to detail to identify errors and refine documents for clarity and precision.
• Attention to Detail
• Compliance & Accuracy Problem-Solving
• Effective communication skills both written and oral.
• Organised.
• Good time management and can prioritised.
• Excellent communication skills with the ability to present data findings.
• Experience working in a fast-paced dynamic environment with competing priorities and shifting deadlines.
• SCQF Level 4 or above in English

Additional Information :

Benefits

At Eurofins we are growing innovating and always learning. We celebrate the achievements of our employees through annual long service awards recognise our colleagues special life events and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates   
• Company Pension Plan
• Free Parking
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6 months service)
• Enhanced Maternity Adoption and Paternity Schemes
• Employee Assistance Programme 24/7 confidential
• Health and Wellbeing Programmes
• Worldwide career opportunities
• We also have in place rewards recognising the great work our employees deliver their dedicated service and celebrating special life events.

What Happens Next
Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately on this occasion your application has been unsuccessful. 

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page:  Work :

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