Sommelier (New Restaurant)
Sommelier (New Restaurant)
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Job Description
The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. The Sommelier is concerned with assisting/supporting the Head Sommelier in daily operations and duties of the outlets.
Primary Responsibilities
Delivers Friendly and Efficient Wine Service
- Offers wine options offers wine advice and takes wine orders.
- Serves wine in efficient manner (in the right condition; glassware temperature etc).
- Offers aperitif upsell wine by the glass and bottle offers after meal service.
- Greets and farewells guests in a friendly courteous manner.
Focuses on the Guest Dining Experience
- Uses guest names when its appropriate.
- Adjusts service to meet guests special requests and provides personalised service.
- Uses a Heartist approach makes the guests Feel Welcome Feel Heart-warmed Feel Incredible and Belong.
- Looks for ways to upsell and add value.
Works as Part of the Food & Beverage Service Team
- Accuracy in wine order taking.
- Ensures timeliness in wine service.
- Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock wine cellars arrangement wine requisition according to needs.
- Cleanliness and work safety in wine and service areas.
Other Responsibilities
- Performs any other duties that may be assigned by the Head of Department.
- Coordinates all functions with Culinary Team Catering Sales Team and Service Team to ensure maximum efficiency.
- Develops own knowledge and skills to grow as business partner and leader.
- Ensures NEA rules and regulations are met and achieve.
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
- Contributes to the hotels Corporate Social Responsibility and sustainability efforts.
Involvement in Wider Job Function Relationships
- Participates in training activities to improve wine knowledge & skills.
- Follows guidelines provided in colleague handbook.
- Understands emergency procedures health & safety requirements.
- Maintains collaborative working relationships with colleagues & supervisors/managers.
- Performs any other duties and responsibilities that may be assigned.
Qualifications :
Candidate Profile
Knowledge and Experience
- Certificate or diploma in Hospitality or related field.
- Certificate in Wine or equivalent (e.g. Court of Master Sommeliers WSET Level 3 etc.).
- 1 to 2 years in a wine service position or similar operations.
- Has Service or Retail experience.
- Possesses Wine beverage and food knowledge through professional or personal interests (personal interest/ professional).
Competencies
- Technical service skills.
- Interpersonal skills communicates effectively with others.
- Proficient in written and conversational English.
- Reliable and consistent.
- Presentable and well groomed adheres to Raffles Hotel Singapore grooming standards.
- Enthusiastic and energetic.
- Works as part of a team.
Additional Information :
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit Dental/Optical/Vacation Expenses/Childrens Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
