Slovak-Speaking Client Relations Specialist

Are you a highly motivated and customer-focused individual with native-level Slovak language skills Do you possess excellent communication abilities and a passion for delivering outstanding service If so we invite you to join our dynamic and expanding team in Sofia Bulgaria!

We are a global leader in customer experience rapidly expanding our operations in Sofia for an exciting and significant project within the consumer goods sector. We partner with world-renowned brands focusing on building strong relationships and ensuring smooth customer interactions. If you are a driven professional eager to contribute to an excellent customer journey join our diverse and progressive team.

About the Role:

As a Slovak-Speaking Client Relations Specialist you will be a key contributor to our commitment to providing top-tier customer service. You will be the primary point of contact for our Slovak-speaking clients addressing their inquiries resolving issues and guiding them through various services related to a prominent consumer goods product. Your role is crucial for ensuring client satisfaction and upholding the reputation of excellence associated with our partner brand.

This position is fully on-site at our modern offices in Sofia fostering close collaboration with your team and a vibrant working environment.

Your Key Responsibilities:

Your responsibilities will be diverse and centered on delivering exceptional client service:

1. Client Engagement & Communication:

• Provide professional courteous and efficient support to Slovak-speaking clients via various channels including phone email and potentially chat (depending on project needs).
• Handle a wide array of client inquiries including product information service details troubleshooting support order status and general account management for a leading consumer goods brand.
• Actively listen to client concerns ask clarifying questions to understand their needs fully and provide clear concise and effective solutions.
• Ensure proactive follow-up on client cases when necessary guaranteeing complete issue resolution and client satisfaction.

2. Issue Resolution & Product Expertise:

• Identify and resolve client problems with an empathetic and solution-oriented approach leveraging your growing knowledge of the product and associated services.
• Efficiently escalate complex or technical issues to specialized internal teams ensuring the client is kept informed throughout the resolution process.
• Utilize our internal systems and CRM tools effectively to accurately log all client interactions and relevant information.
• Continuously stay informed about new product releases updates promotions and company policies to provide accurate and up-to-date information to clients.

3. Collaboration & Continuous Improvement:

• Collaborate effectively with team members supervisors and other departments to ensure seamless service delivery and a cohesive client experience.
• Actively participate in training sessions and team meetings to enhance your skills expand your knowledge and stay abreast of industry best practices.
• Contribute to the continuous improvement of our client service processes by identifying recurring issues sharing insights and suggesting potential solutions or enhancements.
• Assist in the creation and updating of helpful client-facing resources such as FAQs and knowledge base articles.

What Were Looking For:

While prior experience in customer service or a client-facing role is beneficial it is not a prerequisite. We are committed to fostering talent and providing comprehensive training to equip you with all the necessary skills and knowledge to truly excel in this challenging yet rewarding role. We are looking for individuals with a strong work ethic a genuine willingness to learn and a sincere interest in contributing to an outstanding client experience.

1. Language Skills:

• Fluent in Slovak (Native or C2-level proficiency is essential). You must possess an exceptional command of the Slovak language enabling you to communicate clearly precisely and accurately both verbally and in writing and understand nuanced communication.
• Proficient in English (at least B2 level). A solid working knowledge of English is required for internal communication training and utilizing our systems.

2. Abilities & Background:

• Excellent verbal and written communication skills in Slovak with strong attention to detail.
• Demonstrated ability to convey complex information clearly and concisely.
• Strong problem-solving skills and a genuine client-first mindset.
• Highly empathetic patient and able to maintain a positive and professional demeanor in all interactions.
• Tech-savvy; able to quickly learn and navigate new software internal systems and CRM tools.
• Capable of working effectively both independently and as a collaborative member of a team.
• Flexible and adaptable to changing workloads and priorities in a fast-paced environment.

What We Offer:

Joining our team in Sofia means becoming part of an international supportive and rapidly growing organization. We believe in investing in our people and offer:

• Competitive Salary: A highly competitive salary package that truly reflects your skills experience and the critical value you bring to our team.
• Comprehensive Benefits: Enjoy a robust benefits package designed to support your well-being including comprehensive health and life insurance.
• Exceptional Career Growth Opportunities: We are deeply committed to the professional development and advancement of our employees. You will have abundant opportunities for career progression continuous learning and skill enhancement within our expanding global operations.
• Paid Training: A comprehensive onboarding program and ongoing paid training to ensure you are fully equipped and continuously developing in your role.
• Dynamic and Supportive Work Environment: Integrate into a truly collaborative inclusive and international team dedicated to delivering excellence.
• Modern Workspace: Work in a state-of-the-art office in Sofia designed for comfort productivity and team collaboration.
• Relocation Package: A comprehensive relocation package will be provided for candidates moving to Sofia ensuring a smooth transition to your new home.
• And many more benefits designed to foster a positive and rewarding employee experience.

If you are a passionate and dedicated individual with a strong commitment to client satisfaction possess excellent Slovak language skills and are eager to grow your career in a vibrant international setting we wholeheartedly encourage you to apply! Join us in shaping an outstanding customer experience for a renowned global brand.