Client Service Specialist
Client Service Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Remote Client Service Specialist you will serve as a key liaison between the organization and its clients providing high-quality support managing inquiries and ensuring a seamless experience throughout the client journey. Your primary goal is to strengthen client relationships by addressing needs resolving issues efficiently and delivering a service experience that reflects the companys values and standards.
You will work across departments such as sales finance onboarding and operations to respond to client requests manage service escalations and proactively communicate solutions. This role requires strong interpersonal skills high attention to detail and a deep understanding of client support workflows preferably in a B2B or high-touch service environment.
Key Responsibilities:
Serve as the primary point of contact for client inquiries ensuring timely and professional communication via phone email or chat
Manage client onboarding processes ensuring a smooth transition from sales to account management
Resolve product billing service or technical inquiries by coordinating with internal teams
Track and manage service requests using CRM or ticketing systems (e.g. Salesforce Zendesk HubSpot)
Build long-term relationships by delivering proactive support and follow-up on open items
Monitor client satisfaction and escalate issues as needed to internal stakeholders or senior support teams
Maintain accurate client records and documentation of interactions commitments and service activities
Assist with client education such as walking users through platform features or sharing support materials
Identify patterns in client issues to recommend process improvements or product enhancements
Support account renewals reporting or service reviews as needed in collaboration with sales or account managers
Required Qualifications:
Bachelors degree in Business Communications Marketing or a related field (or equivalent work experience)
2 years of experience in client support account coordination or customer success ideally in a professional services SaaS or financial environment
Excellent verbal and written communication skills
Strong organizational and time management skills with the ability to multitask
Comfortable working with CRM systems ticketing platforms and Microsoft Office/Google Workspace
Ability to work independently in a fully remote client-facing role
Empathetic solution-focused and capable of building strong client rapport
Employment Type
Full Time
