Technical Operations Analyst
Technical Operations Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Remote Technical Operations Analyst you will play a critical role in ensuring the smooth performance reliability and support of the organizations technical systems and operational infrastructure. You will be responsible for monitoring system health troubleshooting technical issues analyzing operational data and supporting internal tools services and workflows that impact day-to-day business activities.
In this role you will serve as a bridge between IT engineering and business units by responding to system incidents automating routine processes and proactively identifying inefficiencies and areas for improvement. You will work with cross-functional teams to implement operational best practices document technical procedures and help maintain systems integrity across cloud platforms internal applications and third-party tools.
Youll be expected to analyze trends in system usage and performance create dashboards and reports for stakeholders and contribute to the planning and execution of system upgrades integrations and migrations. Your success in this position will depend on your technical aptitude problem-solving skills and ability to work independently in a fast-paced remote environment.
Key Responsibilities:
Monitor the availability and performance of systems and services using observability and alerting tools
Investigate and resolve incidents system outages and performance bottlenecks
Automate operational workflows using scripting and automation tools (e.g. Python Bash PowerShell)
Collaborate with IT and engineering teams to implement infrastructure changes and support deployments
Maintain technical documentation for procedures systems and configurations
Generate operational reports and dashboards to analyze trends and track SLAs/KPIs
Support the rollout and integration of new tools and systems across departments
Ensure operational processes follow security compliance and change management policies
Participate in root cause analysis (RCA) and post-incident reviews to improve system reliability
Required Qualifications:
Bachelors degree in Information Technology Computer Science Engineering or related field
2 years of experience in a technical operations IT support or systems analyst role
Familiarity with infrastructure monitoring tools (e.g. Datadog Splunk Prometheus New Relic)
Proficiency in scripting or automation (Python Shell PowerShell or equivalent)
Understanding of cloud environments (AWS Azure or GCP) and basic networking concepts
Strong analytical and troubleshooting skills with attention to detail
Excellent communication and collaboration skills in a distributed team environment
Ability to prioritize tasks and manage incident response effectively.
Employment Type
Full Time
