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Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham is a world-renowned healthcare system committed to providing the highest quality care pioneering research and fostering a respectful work environment. We are seeking a passionate innovative and strategic communicator and change agent to join our team as the Change Communications Manager. You will play a pivotal role in developing and implementing strategies that drive the success of large-scale strategic change management and transformational initiatives aligned with Mass General Brighams vision and strategic goals. The Change Communications Manager will shape how we communicate complex change initiatives ensuring clarity engagement and adoption across all levels of the organization.Qualifications
Key responsibilities include:
Develop and implement comprehensive communication plans and roadmaps to support change initiatives fostering understanding engagement and adoption among employees. Create integrated targeted and repeatable approaches to manage large-scale organizational transformation initiatives.
Simplify complex business issues and ideas into clear compelling narratives that resonate with a variety of clinical and non-clinical audiences.
Conduct comprehensive stakeholder mapping and analysis to determine key stakeholders assess change impact and formulate effective change communications strategies to mitigate risks.
Assist with designing developing and conducting interviews focus groups and surveys to gauge stakeholder change readiness. Utilize insights to inform and refine change communication strategies.
Support the development and delivery of training programs focused on enhancing communication skills supporting broader change communication initiatives.
Partner with cross-functional teams to address organizational challenges aligning change management and communication strategies with business goals.
Create and deliver actionable coordinated internal change communication programs that reflect Mass General Brighams mission vision strategic goals and values.
Create and deliver change communications materials including but not limited to strategic communication and training aides to increase awareness and adoption of new structures processes and technologies.
Stay abreast of emerging trends and technologies in healthcare human capital human resources and change management to continuously improve content and delivery methods.
Under the supervision of the Sr. Director People & Business makes recommendations for analyzing success of change communications strategies and tactics through targeted metrics and evaluates and incorporates performance metrics and insights into strategic planning and change communications initiatives to drive impact.
Other duties as assigned.
Qualifications:
Bachelors Degree in communications business health care or a related field required; masters degree a plus.
6 years of experience in communications marketing change management and/or consulting
Excellent project management and organizational skills
Experience with large-scale complex transformation initiatives including developing communications plans stakeholder analysis engagement and management change impact assessment developing training materials and talking points and ability to create targeted messages for a variety of communications outlets.
Knowledge of change management methodologies processes principles and practices preferred
A track record of consistently meeting deadlines performance measures and service standards.
Must have strong verbal and written communication skills including a thorough understanding of correct grammar.
Knowledge of Mass General Brigham institutions communication channels and processes a plus.
Knowledge and proficiency in the use of communication-based technology platforms.
Must be able to work well under pressure and deadlines and be flexible and adaptable to unexpected changes.
Must possess excellent interpersonal public speaking and presentation skills.
Skills/Abilities/Competencies:
Experience executing strategies and plans using the principles practices and techniques of change management and communication development and delivery.
Strong understanding of how change management and communication strategies tactics and vehicles support change adoption and employee engagement.
Innovative mindset and able to research the latest trends tools and apps to support awareness and adoption of change initiatives and build employee engagement.
Ability to understand and communicate complex ideas including problem-solving skills necessary to gather and interpret data and to diagnose needs.
Advanced interpersonal skills and a demonstrated ability to work effectively as a part of multiple teams/projects/initiatives.
Experience in facilitating and presenting to diverse groups of stakeholders through various formats including interviews focus groups and meetings
Experience using data and key performance indicators to measure effectiveness of strategies
Demonstrates key characteristics of a world-class communication function including trust focus empowerment accountability and ownership and operating with a one team mentality.
Effective communication skills e.g. collaborative open style working in teams strong written and oral communicator strategic problem solver with ability to execute plans calm under fire go-to person.
Excellent project planning and organizational skills and the ability to assist with developing communication programs and logistics involving great detail.
Ability to operate effectively in a dynamic fast-paced environment.
Requires minimal direction from leadership and possesses the ability to learn quickly.
Supervisory Responsibilities:
3 direct reports
Fiscal Responsibility:
Demonstrates fiscal responsibility by effectively using Mass General Brigham resources
Working Conditions:
This position is a hybrid schedule 1-2 days per week onsite occasional nights/weekends and on call coverage required.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Full-Time