Information Technology Manager
Information Technology Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Job Title: IT Manager
Reports To: General Manager / Corporate IT
Employment Type: Full-Time On-Site
Position Summary
Hotel is seeking a polished and technically adept IT Manager to lead all technology operations and innovation at our iconic luxury property. This individual will manage critical hotel systems ensure flawless guest technology experiences and support back-of-house digital excellence. The successful candidate brings a rare combination of hospitality sensibility technical rigor and proactive leadership in a high-performance design-forward environment.
Key Responsibilities
1. Core Systems & Infrastructure
- Oversee the hotels Infor HMS property management system and ensure system uptime integrity and staff training.
- Manage all supporting systems including POS (Micros) VOIP IPTV HSIA guest Wi-Fi and back-office servers.
- Maintain high performance of core infrastructure including switches firewalls workstations and secure network access points.
2. Guest Technology & Smart Room Integration
- Ensure optimal function and guest satisfaction through oversight of Lutron lighting systems DigiValet smart room technology and mobile room control platforms.
- Partner with front-of-house and guest services to support all in-room tech and digital guest experiences.
- Respond rapidly to guest technology support needs always with discretion and professionalism.
3. Artificial Intelligence & Digital Enablement
- Implement and support AI-driven guest services operational tools and personalization platforms.
- Partner with marketing and operations to activate AI for guest engagement data analysis and service optimization.
4. Cybersecurity & Compliance
- Lead data security initiatives to protect guest information and hotel systems.
- Ensure ongoing compliance with PCI DSS data privacy laws and internal security protocols.
- Conduct vulnerability assessments and manage incident response plans.
5. Vendor Project & Budget Management
- Manage vendor relationships for IT AI and AV platforms.
- Negotiate contracts and service-level agreements for all IT services.
- Plan and lead technology upgrades integrations and capital improvement projects.
6. Strategic Leadership
- Serve as the propertys digital innovation lead bringing forward ideas that enhance efficiency guest delight and team productivity.
- Collaborate with executive leadership to align IT strategy with the hotels luxury brand vision.
- Contribute to sustainability and operational excellence through smart automation and energy-efficient technology use.
Required Qualifications
- Bachelors degree in Information Technology Computer Science Engineering or related field.
- Minimum 5 years of IT experience in a hospitality or luxury hotel environment.
- Expertise with Infor HMS Lutron DigiValet and Oracle/Micros systems.
- Proven track record in cybersecurity network management and vendor oversight.
- Excellent communication training and interpersonal skills.
- Willingness to work flexible hours as needed for system maintenance and guest support.
Preferred Attributes
- Experience in a Forbes or Michelin-rated hotel.
- Familiarity with AI integration platforms used in hospitality.
- Project management certification or demonstrated success leading complex IT initiatives.
- Appreciation for design luxury standards and hospitality culture.
Why Join Us
Hotel is a story of transformation design and experience. As IT Manager you will support
a seamless blend of Gilded Age architecture cutting-edge smart technology and elevated service. Youll be part of a team that values artistry innovation and emotional intelligencewhere technology serves the soul of hospitality.
Required Experience:
Manager
Employment Type
Full-Time
