Telecommunications Operator
Telecommunications Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Often the first person to greet and guide patients and their family members into Corwell Health is the operator who performs the duties of answering and directing incoming telephone calls to promote a patient and family centered approach to health care delivery. This position works under the supervision of a centralized telecommunications system with global responsibilities for answering a high volume of calls for all Corewell Health East acute facilities. According to established procedures the operator also provides patient information in a HIPAA compliant manner operates the paging service for clinicians and other hospital staff performs overhead announcements and pages various code situations documenting when appropriate.
Essential Functions
Promptly processes high volume incoming and internal calls transferring or conferencing the caller appropriately.
Provides patient and employee information while maintaining appropriate confidentiality.
Using multiple communication applications connects or pages clinicians and hospital personnel; maintains a competency and fluency with all systems and related upgrades.
Under direction of senior operators or supervisors initiates communication processes for all appropriate codes and performs overhead pages as indicated.
In a manner that supports Patient and Family Centered Care provides information about promotions or services performs a warm hand off when requested; offers wayfinding assistance including driving directions parking instructions and building and department locations. Displays depth of knowledge in Corewell Health East providers locations and services.
Provides accurate documentation as appropriate including reporting in switchboard databases changing or updating contact information or on-call coverage.
Performs various clerical duties as assigned.
Follows all downtime and daily departmental processes and procedures at the direction of the senior operator and supervisor.
Qualifications
Required
High School Diploma or equivalent
6 months of relevant experience and must have used a multi-line telephone system.
Previous experience with communication technology
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Beaumont Service Center - 26901 Beaumont BlvdDepartment Name
Patient Access Service Center - SwitchboardEmployment Type
Part timeShift
Evening (United States of America)Weekly Scheduled Hours
16Hours of Work
AfternoonDays Worked
VariedWeekend Frequency
Every other weekendCURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Employment Type
Part-Time
