Technical Delivery Manager | TMS, US
Technical Delivery Manager | TMS, US
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Job Description
GT was founded in 2019 by a former Apple Nest and Google executive.GTs mission is to connect the worlds best talent with product careers offered by high-growth companies in the UK USA Canada Germany and the Netherlands.
On behalf ofTMS GT is looking for a Technical Delivery Managerinterested in the martech industry.
About the Client
The Marketing Store (TMS)is a privately held global agency that innovates optimizes and drives marketing promotions and supply chains of many of the best-known brands in the world. With 1200 employees across 26 countries they offer an impressive range of solutions from inspiration and innovation to category management and delivery.
Headquartered in Chicago with 10 offices worldwide they are responsible for some of the worlds most successful and iconic long-term marketing platforms including McDonalds Happy Meal and MONOPOLY programs. Operating as a creative agency a strategic consultancy and a technology provider they engage with over 110 million customers every single day for clients including McDonalds Adidas T-Mobile Starbucks Vue and O2.
Why we think you will love this role
The Manager Technology Delivery will be a strategic visionary who guides coaches and supports a team ofapplication support & DevOps engineers in delivering and maintaining premiumdigital marketingproducts and campaigns.
While this Delivery role involves aspects of project management it runs deeper than a typical Project Manager role. The Delivery Manager is energized by leading and developing people and practices while enabling self-directed teams to successfully execute against their project and team goals.
Project Details
You will be managing an EU-based team of application support & DevOps engineers to ensure smooth delivery of our API-driven global promotions platform for one of the largest fast-food restaurant chains in the world
Essentially the team is responsible for configuring deploying & supporting the backend of the games and will be expected to support multiple games at the same time.
Team: Senior Application Support Engineer 2x Middle Application Support Engineer DevOps Engineer Project Manager.
Stakeholders: Technical Delivery Manager will mostly interface with the support team and internal dev teams (frontend & backend) integrations team analytics team and digital producer and clients for planning troubleshooting and general support.
What you will bring
The experience and energy to roll up your sleeves and commit your excellence to a product your people and our customers. You will gain a deep understanding of our API-driven promotional gaming platform so that you and your team deliver quality experiences to millions of users around the world.
Working Schedule:
Due to the complexity of TMS software it is essential to work via the eastern/central US time zone for the first 6 months to ensure an effective onboarding process.
After a 6-month period its possible to reduce the overlap to 3-4hrs with the eastern/central US time zone.
Responsibilities:
Manage and leadone or more agile project teams and be responsible for the planning and timely delivery of their workstreams
Work directly with product owners producers business analysts and client support teamsto ensure quality solutions from inception to delivery
Be a guardian of world-class customer experienceensuring that the whole team owns the quality of their work; Maintain a balanced mindset delivering work according to the acceptance criteria and definition of done
Participate in staff planning and related financial accountability
Interface with leads to support technical excellence and growth on the team
Attract recruit retain and develop top engineering talent
As a people manager for your team review the performance of the team and individual team members and provide effective coaching for cultivating improvement and growth
Foster a growth mindset on your team to maximize the value they can deliver to the business
Advocate for the team and promote their successes celebrate their failures and share key learnings throughout the organization
Lead accountability autonomy and empowerment within your teams and manage the appropriate boundaries to achieve the result of having self-directed work teams
Stay abreast of industry/technology trends relevant to the Software Engineering discipline to foster and enable software craftsmanship and innovation
Apply relevant principles behind the Agile Manifesto andSAFeframework in all interactions and equip the team to do the same
Essential knowledge skills & experience:
7 years experience in an aspect of software development preferably in the martech industry
3 years leading the engineering of API-driven software and services or web applications with a proven track record of successful project delivery using Agile Scrum XP or Kanban
1 years as a people manager invested in the performance and growth of members of a team
Mastery of using workflow tools (preferably Atlassians Jira and Confluence) for maintaining exceptional project management organization and documentation
Excellent written and communication skills for interfacing with internal and external/client teams
Familiarity with reading and writing XML markup
Knowledge of GIT and experience with GIT collaboration workflows
Capable of validating software functionality via mobile applications when necessary
Desired
Bachelors degree in Computer Science or related engineering degree
Experience with proxy debugging and profiling tools such as Charles or Fiddler
Solid understanding of security and encryption practices
Understanding of HTTP & REST APIs with knowledge of how to test using tools such as curl or Postman
Experience in APIservice-orientedarchitectures
Nice to have
Experience with Data pipelines and analytics
Experience with Mobile Application development
Experience delivering reliable DevOps solutions continuous integration and continuous delivery
Experience with leveraging public cloud infrastructure (specifically AWS)
Interview Steps
GT interview with Recruiter
Introductory interview with the TMS team
Technical interview
Final interview
Reference Check
We go beyond usual perks By working with us you will get:
Health insurance.
Psychotherapy assistance allowance.
Gym allowance.
Individual educational budget.
Paid vacations.
Paid sick leaves.
All public holidays are paid days off.
GT working model:
You will work directly with a client through our Extended Team model. We try to do things differently and try to integrate you as deeply as possible into the clients team. You work with the same tools and technologies as they do and are managed directly by the client without any intermediary. We help you build relationships and create an environment where you genuinely feel like a member of the clients team. We also encourage trips to a client and join teambuilding and after-work activities. Our Extended Team model is focused on long-term projects that last over several years.
Required Experience:
Manager
Employment Type
Full-Time
