Customer Solutions Engineer
Customer Solutions Engineer
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Job Description
A thriving economy in space is needed to make life on Earth more vibrant sustainable and equitable. Space technology will enable global access to information solutions to climate change answers to global food security products that transform healthcare clean energy production and more. Today rocket launch options are slow expensive and unreliable. Stoke is building the worlds most efficient fully and rapidly reusable rocket designed to fly daily that will radically increase access to space and open up the space economy to safeguard our precious home Earth.
Description
Boltline is a cloud-based platform built for complex hardware engineering and manufacturing. Designed by rocket scientists it helps teams move fast with real-time inventory tracking parts and process traceability automated workflows and seamless collaboration. Purpose-built for dynamic environments Boltline supports everything from prototyping to production while staying ITAR compliant and fully integrated.
As a Customer Solutions Engineer youll play a pivotal role in helpingour customers integrate adopt and succeed with our software build forHardware Engineers. Youll be their technical advisor enablement partner and advocate ensuring they realize maximum value from the product andsupporting them through onboarding integration and scaling.
Responsibilities
- Customer Enablement: Guide customers through onboarding and solution deployment aligning technical implementation with their
business goals - Product Adoption & Value Realization: Drive solution usage acrossengineering and manufacturing teams demonstrating measurable
business value - Technical Expertise: Become a product and domain expertparticularly across Prototyping Production & Maintenance as a trusted advisor on manufacturing data flow and engineeringworkflows
- Customer Partnership: Maintain strong relationships with customerstakeholders ensuring satisfaction retention and reference-ability
- Feedback & Advocacy: Capture customer feedback and collaboratewith internal product and engineering teams to inform roadmappriorities
- Risk Management: Proactively identify and address issues beforethey impact customer experience
- Cross-functional Collaboration: Work closely with internaldevelopment and product teamssometimes across time zonestoresolve issues and deliver value
Qualifications
- 35 years of experience in a B2B SaaS or technical customer-facing role
- Familiarity with engineering or manufacturing organizations ideallyin aerospace defense or energy
- Experience implementing or supporting complex systems such asMES ERP or PLM
- Strong interpersonal and communication skills comfortable workingwith both technical and non-technical teams
- Analytical thinking and problem-solving capabilities with aconsultative approach
- Ability and willingness to travel up to 50%
Benefits
- Equity We know that our employees are the reason we succeed. To give everyone a stake in our future we are pleased to offer equity in the form of stock options to all regular full-time employees.
- Comprehensive benefits program including subsidized medical dental and vision insurance
- Company-paid life and disability insurance
- 401(k) plan with employer match
- 4 weeks Paid Time Off
- Holidays 10 days (including an end-of-year closure)
- Paid Family/Parental Leave
- On-site gym or monthly wellness stipend (depending on location)
- Dog friendly offices!
Compensation
Base Salary Target: $95100 - $143000
This role is also eligible for additional variable compensation for attainment of performance goals.
Our job posts are intentionally written to attract a wide variety of experience levels and we make decisions about the right fit on a per-candidate basis.
Your actual level and base salary will be decided based on your specific experience and skill level.
To conform to U.S. Government space technology export regulations including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen lawful permanent resident of the U.S. protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity
The Company is an Equal Opportunity Employer including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality race citizenship immigration status or any other protected class when it comes to employment practices including hiring.
Employment at the Company is contingent upon satisfactory completion of reference and background checks and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements and therefore they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.
Separate from this I-9 process this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.
Employment Type
Full Time
