Experienced Service Advisor
Experienced Service Advisor
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Job Description
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Dutch Miller Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Dutch Miller we set each member up for success by providing comprehensive highly-specialized training for each position within our organization complete with on-the-job training and ongoing personal development.
Description of the role:
The Service Advisor at Dutch Miller Kia of Charlotte plays a crucial role in providing exceptional customer service and ensuring customer satisfaction while overseeing the maintenance and repair process of vehicles.
Responsibilities:
- Interact with customers to understand their vehicle service needs
- Provide accurate estimates for repairs and maintenance
- Communicate effectively with the service team and customers
- Ensure timely completion of service and repairs
- Maintain detailed records of customer interactions and service history
Requirements:
- Previous experience in automotive service advisory role preferred
- Strong communication and customer service skills
- Knowledge of vehicle repair and maintenance processes
- Ability to work in a fast-paced environment
- High school diploma or equivalent
Benefits:
- Competitive compensation ranging from $45000.00 to $70000.00
- Health dental and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
About the Company:
Dutch Miller Kia of Charlotte is a leading automotive dealership in Charlotte NC committed to providing exceptional service and quality vehicles to customers. With a focus on customer satisfaction and employee development Dutch Miller Kia values teamwork and excellence in all aspects of the automotive industry.
Benefits
- Medical Dental & Vision Insurance
- 401K Plan Match
- Short Term/Long Term Disability
- Growth opportunities
- Paid Training
- Long term job security
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Success Index at or above company standards.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Senior IC
Employment Type
Full-Time
