Production Support Engineer
Production Support Engineer
Posted on :
17-06-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Makpar has an exciting opportunity for a Production Support Engineer to join our growing team. If you are experienced with Site Reliability and incident management then this would be a great opportunity for you.
We are seeking aProduction Support Engineer for a contract position.
Position: Production Support Engineer
Position Type: Full Time-Remote
Job Description:
Role Specific Duties:
- Be the first line of defence for production and test environment issues
- Work collaboratively with various teams to identify manage and resolve ongoing incidents
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting production and test environments
- Apply Site Reliability Engineering principles to create proactive alerts and to determine root cause of production issues
- Understand system architecture upstream and downstream dependencies to enable effective participation in triage and restoration activities
- Setup and Perform systems monitoring of applications within the application domain after service restoration and post patching maintenance and upgrades
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teamsCompany Proprietary
- Provide weekend and after hours support for planned maintenance and unplanned incident management activities
- Plan the upcoming maintenance events by working closely with all the necessary stakeholders
- Participate in analysis and improvement of system performance
- Provide regular status reports to management on system status and uptime and performance updates
Qualification Requirements:
- Bachelors Degree in computer science engineering or related field
- AWS Cloud Certification
- 3 years of relevant IT experience with site reliability engineering in cloud environment is preferred
- Knowledge of Java and micro service development and deployments
- Experience with Splunk is essential and AppDynamics is highly desirable
- Understanding of the business processes behind applications
- Strong analytical problem-solving negotiation task and project management and organizational skills
- Strong oral and written communication skills; including process documentation
- Proficiency in Microsoft Office applications (Word PowerPoint Excel and Project)
- Proficiency knowledge of computer systems databases and SharePoint
- A passion to help improve the customer experience
Additional Requirements as per contract/client (Optional or Preferred):
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant
Employee Benefits:
Makpar offers a comprehensive benefits program including various options in the plan e.g. Health Dental Vision 401k PTO and much more.
If you are interested in this position please send me a copy of your latest resume at @ with the information requested below: Also please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
Availability to start a new job
Best Rates
Contact #
Please dont hesitate to contact me with any question (s) you may have. All employment is decided on the basis of qualifications merit and business need.
Regards
Bob Hafiz Technical Recruiter
Representing Makpar
Phone: .530
Direct:
Makpar Corporation
8a/HUBZone/WOSB/EDWOSB
ISO 9001: 2015
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award Region
An Equal Opportunity Employer:
Makpar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race religion color national origin political affiliation sex sexual orientation gender identity age marital/parental /veteran status disability genetic information membership in an employee organization retaliation military service other non-merit factors or any other applicable characteristics protected by law.
This is a remote position.
Compensation: $70000.00 - $100000.00 per year
Employment Type
Full-Time
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