Worksite Representative

Combined Insurance a Chubb Company is seeking a Worksite Representative to join our fast-paced high energy growing are proud of our tradition of success in the insurance industry of 100 years. Come join our team of hard-working talented professionals!

Job Summary

Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and a Worksite Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combineds products and systems.

Responsibilities

• Supporting policyholders with insurance product information
• Answering PFP calls and responding to policyholder inquires with claims service and intake related issues
• Provide detailed information about policies statuses
• Assist with basic technical troubleshooting for self-service related issues
• Ability to send transfers to the PFP sales team to increase APV revenue
• Ability to handle claim intake for PFP
• Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.
• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.
• Willingness to participate in partnership training and mentoring of Junior Representatives.
• Willingness to perform other duties as assigned.
• Expected to be able work various shifts within 7:30 a.m. 6:00 p.m. CDT timeframe.
• Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership

Competencies

• Problem Solving:Takes an organized and logical approach to thinking through problems and complex complexity by breaking down issues into manageable beyond the obvious to get at root insight into problems issues and situation.
• Continuous Learning:Demonstrates a desire and capacity to expand expertise develop new skills and grow and takes ownership of opportunities to learn acquire new knowledge and deepen technical advantage of formal and informal developmental on challenging work assignments that lead to professional growth
• Initiative:Willingly does more than is required or expected in the objectives on time with minimal and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
• Adaptability:Ability to re-direct personal efforts in response to changing receptive to new ideas and new ways of doing prioritizes according to competing demands and shifting navigate through uncertainty and knows when to change course
• Results Orientation:Effectively executes on plans drives for results and takes accountability for and does not give up easily in challenging situations. Recognizes and capitalizes on full accountability for achieving (or failing to achieve) desired results
• Values Orientation:Upholds and models Chubb values and always does the right thing for the company colleagues and direct truthful and trusted by as a team ethically and maintains a high level of professional high collaboration within own team and across the company; constantly acts and thinks OneChubb

Skills

• Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Strong knowledge of worksite products and services
• Experience in LSP and worksite related systems
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• Demonstrated attention to detail organizational skills and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way
• Bilingual skills (verbal written read) in Spanish preferred

Educationand Experience

• 2 3 years experience of customer service.
• High School Required; Bachelors Degree preferred

The pay range for the role is $31900 to $54300. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.