Associate- Customer Care
Associate- Customer Care
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for Associate and Senior Process Associate Chat and Email support
In this role the shortlisted candidate will be responsible for reviewing customer queries. This position may analyze customer relationships documentation activity patterns and transactions to detect potential suspicious activity through the monitoring systems to identify potential regulatory or terms of service violations by customer. Specifically when items have been identified to potentially be outside of encouraged norms the analyst will bring up to management cases requiring further investigation.
Key Responsibilities:
- Provide timely support via chat and email to address customer inquiries issues and service requests.
- Resolve technical problems service disruptions or inquiries in a clear concise and efficient manner.
- Maintain high-quality standards of communication ensuring that all responses are accurate polite and professional.
- Escalate issues to appropriate departments when necessary and follow up to ensure resolution.
- Document and track customer interactions accurately in the customer service management system (CRM).
- Collaborate with cross-functional teams (e.g. Product Technical Support) to address complex customer concerns.
- Meet or exceed performance targets related to response time resolution time and customer satisfaction metrics.
Qualifications we seek in you!
Minimum Qualifications:
- Bachelors degree with meaningful experience of Banking operations proven track record
- Strong written communication skills with a focus on clear professional and friendly messaging.
- Problem-solving abilities and a customer-first mindset.
- Ability to handle multiple tasks simultaneously and maintain attention to detail in a fast-paced environment.
- Familiarity with customer service management systems or live chat platforms (e.g. Zendesk Freshdesk Intercom) is a plus.
- Basic technical knowledge or the ability to quickly learn about products/services.
- Ability to work independently while collaborating effectively with team members.
- Good experience in MS-Office applications like Excel Word Power point Outlook etc.
Preferred Qualifications:
- Experience in a Banking support role
- Familiarity with the Banking industry/product line.
- Additional language skills are a plus.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
