Service Support Specialist
Service Support Specialist
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Job Description
What you will accomplish together with us:
Work with both clients and departments within the organization to ensure client orders delivery slips and invoices are processed correctly and on-time
Coordinate with commercial operations and financial colleagues to handle purchase orders track customer orders etc.
Coordinate with customers agents or other departments on logistics services requests (e.g. correct shipment returns unblocking of order in finance department) and maintain records on systems
Check delivery times with internal departments and headquarters
Maintain and ensure accuracy of contract terms agreements and related documents
Guarantee invoice verification and generate and distribute customer reports and service billings
Assist in customer payment arrangements with finance department
Take responsibility for the registration and follow up of all integrated solution leads and opportunities
Process service and invoices so that customer orders are dispatched invoiced and paid accurately and on time
Update key products end user list
Manage requests for technical documentation and quotation for customers
Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
Identify new tenders and complete tender documents with supervision (tender management)
Provide reports on various topics e.g. customer complaints on loss / delays
What will convince us:
Minimum 2-5 years of work experience in customer service or order processing department
Reporting skills
Service and detail orientated
Solid understanding of product and service portfolio
Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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