Staff Software Engineer - Engineering Productivity

Job Description

Zendesk is seeking a Staff Software Engineer to join our Engineering Productivity team in Pune. In this role you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes.

About the team:

We are a newly formed Engineering Productivity Team based in Pune dedicated to enhancing the efficiency and effectiveness of engineering teams across Zendesk. Our focus is on developing and implementing advanced engineering development tools and processes that drive productivity improvements optimize performance and reduce costs. By introducing innovative solutions and seamless workflows we empower engineering teams to deliver high-quality products faster and with greater impact. Join us to be a part of building the future of engineering excellence at Zendesk!

Note**: This is a hybrid role combining remote and on-site work requiring 3 days in the office and relocation to Pune.

What you get to do every day:

• Technically lead a team of engineers maintaining the CI tools at Zendesk (Github Github Actions Artifactory)

• Build robust configuration driven repository team provisioning in Github through integrations with our Identity Provider.

• Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse

• Author RFCs to propose enhancements to the systems or process and get alignment with Security Engineering and relevant stakeholders.

• Design proactive and extensive monitoring and reporting systems which improve observability of the systems and help reduce MTTR

• Mentor and guide engineers fostering a culture of continuous learning and technical excellence. In order to promote a culture of accountability and transparency in project deliverables and timelines.

• Lead by example - conduct and participate in thorough design and code reviews to maintain high development standards ensuring the code is clean efficient and maintainable.

• Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers.

• Actively participate in strategic planning and roadmapping sessions providing technical insights and aligning technical goals with business objectives.

• Stay informed about emerging technologies and trends sharing insights and recommending improvements to enhance team capabilities.

What you bring to the role:

• 12 years of industry experience with at least 8 years of relevant experience in building deployment pipelines (Jenkins CircleCI Github Actions Travis)

• Experience with working with one or more public clouds (AWS GCP Azure)

• Experience with infrastructure automation tools like Terraform Crossplane CloudFormation

• A deep understanding of containers and experience with Kubernetes & Docker.

• Experience in leading architectural decision-making processes and mentoring teams

• Strong understanding of DevOps practices and methodologies.

• Proficient with any of the following programming languages - Go Python Ruby.

• Excellent problem-solving skills and the ability to work under pressure.

• A demonstrated willingness to learn and adapt to new technologies and tools.

• Strong communication skills both written and verbal - youll be collaborating closely with people in multiple time zones.

• Ability to work independently and in a team with a proactive approach to improving processes and outcomes.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.