IT Technician
IT Technician
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Job Description
Job Description
Are you a tech-savvy problem solver with a passion for customer service and continuous improvement
Were recruiting on behalf of a well-established organisation for an IT Technician to join their collaborative and forward-thinking ICT team. This is a temporary full-time role working Monday to Friday 37 hours per week on-site with an hourly rate of 14.0015.00 depending on experience.
In this varied role youll provide technical support in line with IT Service Management best practices working across 1st 2nd and 3rd line issues. Youll play a vital part in maintaining day-to-day ICT operations supporting end-users and contributing to key projects that shape the future of digital services across the organisation.
What Youll Be Doing:
- Deliver high-quality ICT support resolving incidents and service requests efficiently.
- Provide 1st3rd line support across a wide range of systems and hardware.
- Contribute to ICT projects supporting implementation and system development.
- Maintain and support ICT hardware and applications including system administration tasks.
- Manage access permissions ensuring appropriate authorisation and security protocols.
- Work collaboratively with internal teams and third-party suppliers to resolve issues.
- Produce user guides documentation and provide training when needed.
- Provide cover and support to the ICT Service Desk ensuring clear communication and a customer-first approach.
What Were Looking For:
- Experience in a multi-level IT support role (1st3rd line).
- Strong troubleshooting skills across both hardware and software environments.
- Understanding of ITIL principles or service management best practices.
- Excellent communication and organisational skills.
- A proactive collaborative approach to service delivery.
- Ability to work independently and as part of a wider team.
Why Apply
- Join a values-driven team focused on positive impact and service excellence.
- Be part of projects that drive innovation and business improvement.
- Work in a supportive environment that promotes learning and development.
Required Experience:
IC
Employment Type
Full-Time
