Senior Customer Success Business Partner

We are looking for a strategic Senior Customer Success Business Partner to join our Revenue Operations team in Helsinki or Dublin. You can also work fully remotely from the UK or Poland.

In this role you will

• Act as a valued consultant and thought leader for senior individuals in Customer Success employing data-supported strategies and promoting collaboration across functions to boost retention growth and customer satisfaction.
• Play a central role in shaping our GTM strategy and CS operating model while ensuring our tools and systems are set up to scale.

Your day-to-day work and responsibilities include

• Partner with senior CS leadership to define and execute GTM strategies that improve customer outcomes and business performance.
• Manage the customer success business rhythm including MBRs QBRs forecasting capacity planning and performance tracking.
• Manage and optimize core retention and CS processes such as health scoring customer segmentation lifecycle playbooks and renewal workflows.
• Oversee and coordinate strategic efforts in Customer Success Sales Product Development Marketing Finance and Revenue Operations.
• Collaborate with the Revenue Technology (RevTech) team to define and evolve the CS tech stack strategy ensuring systems support scale automation and insights.
• Provide data-driven insights and executive-level reporting to inform strategic decisions and resource allocation.
• Stay on top of industry best practices incorporating them into internal strategies to keep our CS motion leading.
• Advocate for the CS function within Revenue Operations and ensure alignment across all GTM teams.
• Maintain and evolve the reporting infrastructure in close partnership with the data team ensuring accurate scalable and insightful dashboards and metrics.

This position is for you if you have

• 5 years of experience in Customer Success Operations Revenue Operations or GTM Strategy within a high-growth B2B SaaS environment.
• Skilled strategic thinking with a demonstrated ability to contribute to executive-level decision making and cross-functional stakeholder collaboration.
• Deep understanding of SaaS customer success drivers including retention expansion onboarding and lifecycle management.
• Advanced analytical and forecasting skills comfortable with data modeling dashboards and business reviews.
• Experience in defining and implementing CS tools and systems with a clear understanding of how tech enables scale and automation.
• Proficiency with Salesforceyou understand its data model and how to use it for reporting workflows and process automation.
• Skilled in managing complex cross-functional projects with multiple stakeholders and balancing priorities.
• Effective communicator and collaborator with a bias for action and a customer-first mindset.

We also appreciate it if you have...

• Familiarity with tools such as Salesforce Gainsight Planhat Looker/Power BI and SQL.
• A solid foundation in analytical methods is appreciated
• Experience with PLG (Product-Led Growth) and hybrid sales motions.
• MBA or similar advanced degree.

Benefits we offer

• Competitive compensation package including equity
• Great work equipment and home office allowance for those working in our fully remote locations
• Health care benefits and leisure time insurance
• Sports and well-being allowance

Benefits may vary depending on location.

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Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce and we are dedicated to creating an environment where everyone feels valued and respected.

If you require any reasonable accommodations during the application or interview process please do not hesitate to let us know. You can reach us at All requests for accommodation will be kept confidential.