Service Centre Operator

Why Youll Love Working With Us

Some of the key benefits for the position and employment at Programmed include:

• Competitive pay & allowances: Attractive hourly rate and weekend on call allowances
• Work/life balance: Be a part of a rotating roster with hybrid work arrangements to support flexibility and personal well-being.
• Exclusive employee perks: Access discounts on shopping entertainment and dining
• Invest in you: Were passionate about personal and professional growth offering access to certificates webinars mentorship and practical training to help you thrive in your career.
• Your well-being our priority: Generous paid parental leave and access to our Employee Assistance Program including tailored well-being initiatives designed to support your personal and family needs.

About The Opportunity

Programmed is currently seeking Service Centre Operators to join our dynamic and friendly multi-channel operations contact centre based in Burswood.

In this position you will be the first point of contact for customers reporting non-functional EV chargers and manage the end-to-end lifecycle of work orders ensuring timely issue resolution effective communication with internal teams and external contractors and a high level of customer satisfaction.

This is a Full-Time 12-month fixed term contract with an opportunity to move into a permanent position. You will be a part of a roster with 8 hour rotating shifts from 6am 11pm Monday to Friday with possible weekends on call.

Key Responsibilities

• Handle inbound calls alerts and portal enquiries from EV charger users providing basic troubleshooting or escalating as needed.
• Provide professional empathetic customer service in line with Programmeds standards.
• Create assign and track work orders in Maximo for internal technicians or external partners.
• Run third-party diagnostics and identify root causes of technical issues.
• Monitor job progress follow up on open tasks and ensure completion within SLAs.
• Update customer and work order records in real time to reflect current status.
• Communicate effectively with technical teams engineers and third-party providers.
• Assist with creating reports ensuring they meet deadlines and quality standards.
• Maintain documentation in line with policy confidentiality and security standards.
• Identify hazards support health and safety initiatives and contribute to continuous improvement.

About You

Youll thrive in this role if you bring:

• Experience with EV charger equipment or tech related field maintenance or utilities (desirable)
• Familiarity with work order systems ticketing tools or field service platforms. (Knowledge of Maximo or similar - highly desirable)
• Experience in a call centre or helpdesk environment (13 years)
• High level of customer service and interpersonal skills
• Able to stay calm and solution-focused in high-pressure situations
• Strong attention to detail and data accuracy

About Us

Programmed Facility Management is a leading provider of asset management facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed team: a company that encourages career development supports flexibility and cares about your personal well-being and safety.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures gender age sexual orientation or abilities to apply.

To learn more about working with Programmed we encourage you to visit our website.