Partner Success Principal, Eastern US

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As aPartner Success Principalyoull be the face and voice of Via for our partners both internally and externally. In this dynamic role youll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners trusted advisor by providing strategic guidance on operational go-to-market and product-related issues. Simultaneously you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partners service size and scope.

What Youll Do

• Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
• Build deep and trusting long-term relationships with partners by identifying partner pain points providing solutions and recognizing opportunities for service growth and revenue generation
• Analyze daily weekly and long-term service performance data to provide partners with actionable recommendations that improve their services quality efficiency and growth
• Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Who You Are

• You have minimum of 6 years of relevant work experience including client facing experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners successes with them
• Quantitatively-inclined and data savvy; you may not be a Tableau expert but you enjoy drawing quick insightful conclusions from complex data sets asking critical questions and synthesizing raw numbers into simple actionable recommendations
• A reliable motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments arent deterred by setbacks or pivots and thrive in roles requiring a very high degree of responsibility
• An excellent team player; youre a meaningful individual contributor and a mentor to others on your team. You view successes as a team effort and enjoy working with others
• Comfortable with frequent travel youre excited to connect with partners face-to-face

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
• Salary Range: $125000-$165000
• We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.

Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.

Our teams of world-class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.

If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride

Via is an equal opportunity employer.

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