Associate Customer Experience Manager
Associate Customer Experience Manager
Posted on :
17-06-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-06-2025
Job Description
ASSOCIATE CUSTOMER EXPERIENCE MANAGER
ABOUT YOU:
Are you a yearbook enthusiast with a passion for elevating the educator and student experience Were looking for an Associate Customer Experience Manager to lead initiatives that enhance the yearbook customer journey through instructional content educational engagement and strategic communications. This is a unique opportunity to blend classroom insight customer advocacy and cross-functional collaboration to create resources that drive educator success and student creativity. If you love combining education with innovation and believe in the power of storytelling this is the role for you.
YOU WILL:
- Lead Educator Engagement Programs. Develop and oversee a yearbook customer advisory council enhancing two-way communication and building educator loyalty through feedback loops and peer-based engagement.
- Use Data to Drive Experience Strategy. Analyze customer data to identify trends and lead initiatives such as adviser onboarding and peer mentoring that drive adviser and student development.
- Create Classroom-Based Instructional Content. Design and develop curriculum-based resources that support adviser teaching goals and student outcomes ensuring alignment with Jostens technology and classroom dynamics.
- Deliver Multi-Channel Educational Messaging. Plan and publish engaging instructional content for digital platforms social media and customer-facing communications.
- Support Marketing Alignment. Ensure yearbook marketing materials reflect authentic classroom messaging and best practices tailored to advisers across experience levels.
- Champion Recognition and Student Success. Develop initiatives and recognition programs that motivate educators and students while supporting educational outcomes and creative achievement.
- Collaborate Across Teams. Partner with Marketing Product Sales and Creative teams to ensure consistent messaging and alignment with brand and classroom needs.
- Promote Adviser Growth and Community. Leverage your own yearbook experience to support adviser development and celebrate educator success through strategic communications and events.
- Typical/expected % of overnight travel:Up to 10%
YOU HAVE:
- Experience.3 years of scholastic yearbook experience as a yearbook student adviser or related business experience. Preferred experience working in yearbooks as an editor adviser consultant or sales representative (if history is in business/marketing).
- Education.Bachelors degree in Business Administration Marketing or related field or equivalent experience.
- Customer Experience Background. 3 years in a customer experience manager or related role with demonstrated impact on customer satisfaction and experience working in professional marketing or business (if history is in education).
- Strong Communication Skills. Exceptional written verbal and presentation skills with demonstrated editing expertise and an ability to connect with a range of educator personas.
- Technical and Design Proficiency. Expertise in Excel Adobe InDesign and Photoshop with comfort navigating classroom tools and technical with platforms such as WordPress Salesforce and Jostens tools like LayoutPro or Monarch.
- Project Management Skills. Strong organizational skills and experience managing multiple priorities and content calendars.
- Collaborative and Flexible Mindset. Proven ability to work both independently and cross-functionally with an open-minded approach to building creative and inclusive solutions.
- Values-Driven Approach. A commitment to seeking diverse perspectives and building educator-focused strategies aligned with Jostens values
LOVE WHERE YOU WORK:
- We care about your health. We offer competitive healthcare (health dental vision coverage) in addition to voluntary benefits including home and car insurance pet insurance flexible spending account amongst many more.
- We invest in your future. Our 401K plan has immediate vesting so you can start saving for retirement right away.
- We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week.
- We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents you will receive 13 vacation days 8 paid sick leave 8 company paid holidays and family paid leave.
- We care about your development. We support tuition reimbursement after 6 months of service.
- We believe in pay transparency. The salary range is $XX to $XX with annual bonus eligibility.
APPLICATION DEADLINE: July 31 2025
ABOUT US:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools colleges and universities each year and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products like yearbooks letter jackets class jewelry and championship rings keep meaningful traditions alive and inspire millions of people to celebrate their unique stories milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe from North America to the Caribbean. Watch a short video about us here.
ALL ABOUT MARKETING
Our Marketing team leverages digital marketing strategies and tactics focused on schools independent sales reps parents and students to deliver the right message to the right customer at the right members will understand and leverage customer insights through data analysis & testing to then create experiences and relevant content throughout the customer journey and to support our specialized products lines including Yearbooks Class Rings Graduation Products and Professional Sports. Through executing across a variety of consumer touchpoints on social e-mail and print materials the team collaborates with internal partners to create relevant and timely marketing campaigns to meet the needs of our customers. Jostens allows for a hybrid work setting that focuses on creating professional and personal development. We cant wait to show you what our Marketing Team has to offer at Jostens!
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process or to perform the essential functions of the position please reach out to our HR team ator .
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: Experience:
Manager
Employment Type
Full Time
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