Benefit Operations Manager
Benefit Operations Manager
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for providing strategic leadership in the development and implementation of initiatives that enhance the efficiency and effectiveness of benefits operations at Mass General Brigham. This role combines operational excellence with leadership ensuring employees receive a seamless customer experience while fostering a motivated and engaged team.Serving as a strategic business partner across the Mass General Brigham system the Benefits Operations Manager drives the organizations mission and vision by overseeing the administration and execution of employee benefits such as health and welfare benefits retirement plans and accrual programs. The role leads a team of benefits professionals addressing concerns promoting engagement and cultivating a positive workplace culture.
Key responsibilities include aligning operational strategies with MGBs organizational goals and workforce needs optimizing benefits delivery and coaching team members to support their professional growth and development. By driving continuous improvement and ensuring compliance this position plays a vital role in shaping a supportive and effective benefits program for employees
Qualifications
Key Responsibilities
Engage and support the team through regular 1:1 meetings team discussions goal-setting and metric reviews.
Provide coaching and ensure timely completion of performance evaluations.
Oversee staffing decisions including onboarding offboarding and workforce planning while managing departmental budgets.
Establish implement and monitor standard operating procedures to ensure the effective operations of the benefit operation responsibilities and ensure compliance with government regulations contract requirements and company policies.
Hold vendors accountable for performance guarantees conduct routine and annual meetings address concerns and manage contract updates.
Oversee case resolution to ensure adherence to SLAs identify trends and issues and rebalance workloads to maintain efficiency.
Lead service recovery efforts by analyzing problem areas and driving process improvements to enhance service quality.
Track deadlines update project schedules and support the team in prioritizing work to meet business objectives.
Lead implementations and provide subject matter expertise for systemwide initiatives.
Actively contribute to the Claims Committee by reviewing cases ensuring fair efficient and compliant resolutions and providing feedback to vendors and the Benefit team based on decisions to enhance the customer experience.
Partner with Benefit Center of Expertise Local Human Resources Finance Legal Employee/Labor Relations and other key departments to effectively implement streamline and enhance benefit operations driving alignment with organizational goals and employee needs.
Performs other duties as assigned.
Complies with all policies and standards.
Education
Bachelors Degree or Related Field of Study preferred
Can this role accept experience in lieu of a degree Yes
Experience
Experience in benefit operations or a related field: 5-7 years required
Experience in a management role: 1-2 years required
Knowledge Skills and Abilities
Strategic thinker with a continuous improvement approach to completing work.
Ability to operate at both a high strategic level as well as taking a very hands-on role in execution.
Strong decision-making and leadership skills.
Ability to build and manage high-performing teams.
Ability to lead change management efforts while respecting the organizations culture.
Experience with Mass General Brigham software such as UKG Workday and Service Now.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Employment Type
Full-Time
