Manager, Franchise Operations, South Asia
Manager, Franchise Operations, South Asia
Posted on :
17-06-2025
Employer Active
1 Vacancy
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Job Description
Description
CORE WORK ACTIVITIES
Key Responsibilities:
- Functions as a support to the Director Franchise Operations South Asia.
- Position works with department heads of Front Office Housekeeping Food and Beverage/Culinary and Engineering/Maintenance to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand standards for Franchise Services.
- Champions the brands service vision for product and service delivery and ensures alignment amongst the hotel leadership teams thru continues trainings (BASE -connection with the Series by Marriott portfolio) and monitoring performance.
- Develops systems to enable employees to understand guest satisfaction results GV ITR Focus.
- Training and moving forward toward achievement of goals MBO and Enrollments
- Standardize SOPs across hotel operations and maintain it through training and monitoring for enhanced guest experience and consistent services bring in the mindset change with associates.
- Collaborate with internal stakeholders resolve conflicts and build positive relationships to drive expected results Demonstrates and lives by the Core Values Marriott Culture.
- Develop and implement strategic plans to improve brand compliance and enhance guest experience by adhering to BSA/ Adherence to IT standards.
- Maintain strong relationships with Hotel ops team Marketing/ Brand and Ops teams
- Strong problem-solving and decision-making skills to address operational challenges and make critical decisions to see a visible change in the franchise operations Alignment to S by M.
- Identifies trends and recommends necessary and effective changes with hotel PIP team towards implementation by sharing weekly/monthly reports.
- Analyzes information and evaluate results to strategies the way forward by presenting data to DFO.
- Maintains constant and effective communication with the Franchise Hotels for quick transition to Brand Critical path checklist/Pre opening audits/Coordinating with Marcom Photoshoot/collaterals
- Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
CANDIDATES PROFILE
Education and Experience
- 3 or 4-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or 8 years of experience in Hotel Industry in Operations.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.
- Mathematical Reasoning - The ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents
- Writing - Communicating effectively in writing as appropriate for the needs of the audience
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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