Concierge Reservations Agent -
Concierge Reservations Agent -
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Concierge & Reservation Agent (Remote)
Location: Remote
Compensation: $1300/month
Industry: Hospitality & Resort Management
Schedule: Flexible hours with availability to support guest needs across time zones
About the Role
A premier resort and marina in the Bahamas is looking for a warm detail-oriented and highly responsive Concierge & Reservation Agent to join their remote guest services team. This is a front-line support role focused on delivering world-class service to guests before during and after their stay at a luxury island destination.
You ll be the first point of contact for guest inquiries booking requests and personalized concierge services helping create memorable experiences from the moment of first contact.
Key Responsibilities
- Manage reservations via phone email and booking platforms with speed accuracy and professionalism
- Deliver personalized concierge services including dining excursion spa and transportation arrangements
- Maintain expert knowledge of resort offerings amenities and island activities
- Assist with guest inquiries from pre-arrival to post-departure ensuring consistent and thoughtful communication
- Coordinate with on-site departments to guarantee a smooth guest experience
- Maintain accurate guest records and support administrative needs as required
Qualifications
- Previous experience in hospitality travel coordination or luxury customer service
- Strong written and spoken English; excellent email and phone etiquette
- Ability to multitask across systems and communication platforms
- Familiarity with booking and reservation systems (CloudBeds or similar is a plus)
- Self-motivated with a calm solution-focused approach
- Comfortable working flexible hours across time zones
- Detail-oriented and eager to deliver personalized five-star service remotely
Why Apply
- Be the remote face of an exclusive luxury resort brand
- Enjoy flexible hours and the opportunity to work from anywhere
- Make a real impact on guest satisfaction and vacation experiences
- Join a globally curated talent pool where hospitality meets excellence
Employment Type
Full Time
