Patient Concierge
Patient Concierge
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Job Description
The Company
Over 2100 babies and countless smiles for more than 21 years.
Established in 2003 City Fertility (CFC) is one of Australia s leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments.
CFC is a partner of the CHA IVF global network which has a 35-year track record as world-renowned pioneersin reproductive Partnership provides City Fertility with unique access to CHA and SMGs globally renowned medical operational and research & development expertise.
Description
The Opportunity
The Patient Concierge is the first point of contact for patients and visitors to the Day Hospital proactively helping the patient navigate their clinic appointment to provide an immediate exceptional and engaging patient experience. This is a newly created role and isdesigned to provide an exceptional patient journey from meet and greeting escorting them totheir waiting and appointment locations andproviding a discreet and supportive concierge service.
Key duties of this role include:
- Meet and greet patients visitors clinicians and contractors
- Minimising patients wait times and maximizing patient wait experiences
- Manage patient expectations and assist teams to meet KPIs
- Maximising patient comfortsguiding them to patient amenities 3-point patient ID checks taking & applying payments set up for the next day
- Provide discretion privacy and confidentiality
- Show commitment to patient safety
- Patient appointment and bookings
- General administrative/reception duties such as answering phones managing email enquiries sending Day Hospital registration and procedure information to patients stock take and upkeep of waiting area
About You:
We are looking for someone who is patient-focused compassionate supportive and a team promoter. Ideally you will bring the following to the role:
- Minimum 12 months customer service experience in a similar environment
- Functioning in a semi-autonomous office environment
- Intermediate Microsoft Office (Excel Word PowerPoint Outlook)
- Capacity to undertake on the job training and understanding of basic City Fertility protocols processes and procedures
Application Process:
If this opportunity sounds like the perfect fit for you submit your application now by clicking the Apply button. Alternatively you can find all our opportunities at City Fertility Career Opportunities: Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone regardless of factors such as gender age ability race ethnicity sexual orientation gender identification or religion can contribute to our progressive business.
** An applicant must be legally entitled to work in Australia - successful candidates are required to provideproof of their right to work in Australia prior to commencement.
** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
** All personal information received by will be stored used and disclosed by us in accordance with our Privacy Policy.
Employment Type
Full-Time
