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You will be updated with latest job alerts via emailThis is a remote position.
Future Group is a global leader in language services and localization solutions proudly serving clients across diverse industries. With a strong commitment to innovation quality and cultural understanding we aim to bridge communication gaps and support global connectivity through our team of skilled professionals.
Future Group is currently seeking a Remote Full-Time Call Operator to join our growing operations team. In this role you will play a key part in our interpreter dispatch process by receiving incoming client calls and efficiently routing them to the appropriate language interpreter. You will be the first point of contact ensuring a smooth and professional experience for all parties involved.
Answer and manage incoming calls in a timely and professional manner.
Identify the requested language and connect the caller with the most suitable available interpreter.
Coordinate with the interpreter team to ensure rapid response and minimal wait times.
Log and track call activity accurately in the system.
Report any issues or escalations to the supervisor or relevant department.
Maintain clear and respectful communication with all stakeholders.
Uphold the confidentiality and integrity of all communications handled.
Prior experience in call handling customer service or dispatching is preferred.
Strong verbal communication skills in English (additional language knowledge is a plus).
Ability to multitask and work under pressure.
Highly organized with keen attention to detail.
Reliable internet connection and a quiet distraction-free work environment.
Self-motivated and able to work independently in a remote setup.
Available to work full-time (including weekends if required).
Opportunity to work with a globally recognized company in the language services industry.
Fully remote full-time position with flexible work environment.
Supportive and inclusive team culture.
Ongoing training and professional development.
Competitive salary package.
Join Future Group and be part of a mission to make communication accessible across cultures and languages worldwide.
Full Time